6-12 years of hands-on development experience on the ServiceNow platform
4+ years of experience implementing the ServiceNow HRSD module
ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD Implementation Specialist
Requirements:
HRSD development and configuration across HR Case Management, Employee Service Center, Lifecycle Events, HR Catalog, Record Producers, and HR Knowledge Management; develop custom applications, workflows, Flow Designer flows, and integrations; implement role-based access controls and HR security rules
ITSM development and configuration for Incident, Problem, Change, Request, Knowledge Management, and CMDB CSDM alignment; develop workflows, catalog items, and record producers; implement SLAs, notifications, approvals, and automation
ITOM development and configuration for Discovery, Service Mapping, Event Management, Operational Intelligence (AIOps), and Cloud Discovery (AWS, Azure, GCP); configure probes, sensors, patterns, and discovery schedules; maintain CMDB population aligned with CSDM
Additional responsibilities including Flow Designer and Service Portal/Employee Center usage; MID Servers, data sources, and API connections; and creation of dashboards, reports, and Performance Analytics indicators
Job Description
6-12 years of hands-on development experience in ServiceNow platform.
4+ years of experience specifically in ServiceNow HRSD module implementation.
Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and REST/SOAP integrations.
Hands-on experience with Flow Designer, Service Portal / Employee Center
Configure MID Servers, data sources, and API connections.
Create custom dashboards, reports, and Performance Analytics indicators for KPIs and trends.
Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes.
ServiceNow Certified System Administrator (CSA).
ServiceNow HRSD Implementation Specialist
Roles & Responsibilities
HRSD Development & Configuration:
Configure and customize HRSD modules including
HR Case Management
Employee Service Center
Lifecycle Events
HR Catalog & Record Producers
HR Knowledge Management
Develop custom applications, workflows, Flow Designer flows, and integrations
Implement role‐based access controls, HR security rules, and COE separation
2. ITSM Development & Configuration:
Configure and customize core ITSM modules:
Incident Management
Problem Management
Change Management iv. Request Management
Knowledge Management
CMDB & CSDM alignment b. Develop workflows, Flow Designer flows, catalog items, and record producers
Implement SLAs, notifications, approvals, and automation
3. ITOM Development & Configuration:
Implement and customize ITOM modules including:
Discovery
Service Mapping
Event Management
Operational Intelligence (AIOps)
Cloud Discovery (AWS, Azure, GCP)
Configure probes, sensors, patterns, and discovery schedules
Design and maintain accurate CMDB population aligned with CSDM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
