Senior Product Manager

About Laivly 

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of CX technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and agentic automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the Role

We’re looking for a Senior Product Manager to own and drive a core area of the Laivly platform.

This is not just a delivery-focused PM role. You will be responsible for defining product strategy, shaping roadmap direction, and driving measurable outcomes across customers and the business.

You will operate at the intersection of Product, Engineering, Customer Success, and Go-To-Market, leading complex initiatives, navigating ambiguity, and ensuring what we build creates real impact.

This role requires strong product judgment, a bias for action, an AI-first approach and the ability to influence without authority.

This is a remote role - open to Canadian residents.

As Senior Product Manager, you will…

• Take full ownership of a core product pillar within the Laivly platform, from defining the roadmap and strategy to driving end-to-end product outcomes and cross-functional alignment.

• Define and drive product strategy for your product area, connecting roadmap decisions to company objectives
• Identify high-impact opportunities through customer insight, data, and market understanding
• Own roadmap prioritization and make clear tradeoff decisions

• Lead discovery with customers to deeply understand workflows, pain points, and opportunities
• Translate real-world operational challenges into scalable product solutions
• Act as the voice of the customer internally

• Lead complex initiatives across multiple teams from concept to launch
• Partner closely with Engineering and Design to deliver high-quality solutions
• Ensure product releases are aligned with customer needs and business goals

• Define success metrics and evaluate product performance
• Use data, experimentation, and customer feedback to guide decisions
• Continuously iterate and improve product outcomes

• Drive alignment across Product, Sales, Customer Success, and Marketing
• Support go-to-market efforts including positioning, launches, and adoption
• Influence stakeholders at multiple levels, including leadership

• Stay current on AI, automation, and customer experience trends
• Identify opportunities to extend Laivly’s platform capabilities
• Contribute to shaping the future direction of the platform

As Senior Product Manager, you have…

• 5–8+ years of experience in Product Management within B2B SaaS environments
• Experience owning a product area or major product initiatives end-to-end
• Strong ability to operate in ambiguity and drive clarity
• Demonstrated experience influencing cross-functional teams and stakeholders
• Experience working with AI, automation, or data-driven products is a strong asset
• Deep understanding of customer workflows, ideally within customer experience or contact center environments
• Strong analytical mindset with experience using data to drive decisions
• Ability to balance strategic thinking with execution

• Ability to think in systems, not features
• An outcome-driven mindset, focusing on results over outputs
• The ability to challenge assumptions and influence strategic direction
• Comfort making high-stakes decisions with incomplete information
• The capacity to bring both structure and speed to team operations

Life at Laivly

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. 

We’ve got a shared mission - and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.