Business Operations Platform Owner

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE

Cars Commerce Canada is building a new operational backbone: the CCC Hub — a centralized platform used across Sales, Operations, Finance, Product, SEM, VBDC, and OEM programs.

This Hub is not a reporting layer.
It is becoming a core operational system that will replace manual workflows, automate business processes, and support internal applications across the organization.

We are looking for a Business Operations Platform Owner (AI & Automation) to own, govern, and evolve this platform.

This role sits at the intersection of:

• business operations

• data governance

• platform architecture

• automation

• AI-enabled system development

You will ensure the CCC Hub becomes a reliable, secure, and scalable system used daily by the organization — including workflows that impact finance, sales execution, and operational performance.

This is not a traditional analytics role.
This is a platform ownership and operational systems role.

You will work across all departments and help shape how the organization operates through internal systems.

WHY THIS ROLE EXISTS NOW

Cars Commerce Canada is transitioning from:

• manual workflows

• reporting-heavy processes

• fragmented tools
   

…to a model powered by:

• internal applications

• automation

• reusable data foundations

• AI-assisted system development

• structured governance
   

The CCC Hub will:

• replace operational workflows

• support finance-grade execution (including Order-to-Billing automation)

• optimize cross-department processes

• enable teams to build internal tools within a governed environment
   

This role ensures that transformation happens correctly, responsibly, and sustainably.

CORE OWNERSHIP

You will own and govern the CCC Hub as a core operational platform.

This includes:

• maintaining platform architecture and standards

• enforcing integration, data reuse, and security guidelines

• approving how internal applications connect into the platform

• ensuring reliability for workflows that impact finance, sales, and operations

• evolving the platform as business needs change

RESPONSIBILITIES

Platform Ownership & Governance

• Own the structure, integrity, and long-term evolution of the CCC Hub

• Define and maintain platform rules:

  • user experience consistency

  • data architecture and reuse

  • application integration standards

  • security and access practices

• Ensure new internal tools align with platform standards before integration

• Maintain documentation and operational clarity

Business Intelligence Evolution & Reporting Transformation

• Take ownership of existing reporting ecosystems, including Tableau and Looker Studio

• Stabilize and improve current BI assets during the transition period

• Ensure continuity of reporting while operational systems are introduced

• Redesign reporting approaches using automation, AI-enabled systems, and operational tools

• Replace static dashboards with systems that drive execution and workflows

• Ensure data integrity and consistency across reporting and operational environments

• Partner with business stakeholders to evolve reporting into decision and action platforms
   

Workflow Automation & Replacement

• Identify inefficiencies across departments

• Redesign workflows using automation and AI-enabled approaches

• Lead initiatives such as:

  • Order-to-Billing process automation

  • operational workflow optimization

  • reporting replacement through system-based execution

Enablement & Internal Builder Leadership

• Guide teams in building responsibly within platform standards

• Promote structured and prompt-based system development practices

• Help internal builders integrate applications into the platform

• Encourage innovation while maintaining governance
   

Business Impact

• Improve operational efficiency

• Reduce manual processes

• Increase reliability of mission-critical workflows

• Support scalable internal product development

HOW YOU OPERATE

You are:

• systems-minded

• detail-oriented

• disciplined about structure and governance

• proactive in identifying inefficiencies

• comfortable challenging existing workflows

• both a builder and a platform steward
   

You treat internal systems with the same rigor as financial systems:

• auditable

• reliable

• documented

• secure

• scalable
   

AI is a toolset — not the strategy.
Execution and operational reliability matter most.

ABOUT YOU

Mindset & Experience

• Systems thinker with strong operational discipline

• Experience owning structured platforms, reporting ecosystems, or internal tools

• Comfortable supporting mission-critical operational workflows

• Strong attention to detail and governance

• Ability to work across departments and challenge existing workflows constructively
   

Environment Familiarity

Experience in environments such as:

• internal platforms

• automation ecosystems

• data architecture and reporting systems

• API-driven integrations

• AI-enabled development environments

• business intelligence and operational tooling
   

You do not need to be a traditional software engineer — but you must be a structured builder and system owner.

EDUCATION & EXPERIENCE

We welcome candidates from backgrounds such as finance, data, business intelligence, analytics, or operational systems.

Typical qualifications may include:

• Degree in accounting, finance, data, engineering, business, or a related field

• 5+ years of experience in roles involving:

  • data and reporting

  • finance or FP&A

  • business intelligence

  • analytics or operational support systems

• Experience supporting business decisions through structured data, reporting, or automation

• Exposure to financial processes, reporting ecosystems, or internal operational tools
   

We value practical experience and systems thinking as much as formal credentials.

GROWTH MINDSET & EVOLUTION EXPECTATIONS

This role is designed for individuals ready to evolve beyond traditional data or finance roles into operational system ownership.

Success in this role requires:

• curiosity for AI-enabled systems and automation

• comfort moving beyond a reporting-focused identity

• appetite for ownership of business-critical workflows

• willingness to challenge and redesign how work gets done

• interest in building systems that replace manual processes, not just analyze them
   

We are looking for individuals who want to help shape how the organization operates through platforms, automation, and AI-driven execution.

NOT A FIT IF

• You prefer reporting over building

• You avoid ownership of operational systems

• You move fast but without structure

• You treat AI as experimentation instead of execution

• You are uncomfortable enforcing standards and governance

 

 

In the spirit of pay transparency, we are excited to share the base salary range for this position. In addition to base salary, some roles are eligible for our bonus and/or equity programs, depending on level and role. Regular full-time positions are eligible for our comprehensive benefits package. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$94,400.00-115,650.00

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.

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