Credentialing Specialist at SnappyCX

Location: Remote

Job Type: Full-Time

About the Role

We are seeking a highly organized and proactive Credentialing Specialist to support caregiver onboarding, scheduling coordination, compliance tracking, and facility relationship management. This role is critical in ensuring a smooth onboarding experience for new hires while maintaining strong relationships with active caregivers and facility partners.

The ideal candidate is detail-oriented, relationship-driven, and comfortable managing multiple priorities in a fast-paced healthcare staffing environment.

Key Responsibilities

1. New Hire Onboarding & Credentialing

• Welcome and congratulate newly approved caregivers.

• Review caregiver files and clearly communicate all credentialing requirements.

• Follow up daily (or per agreed timeline) until all required documents are submitted.

• Ensure all documents are complete, legible, current, and uploaded correctly in the system.

• Coordinate orientation, scheduling, and communicate details via phone and email.

• Submit clearance requests in a timely manner to avoid onboarding delays.

• Maintain strong communication with facility compliance representatives.

• Ensure smooth payroll setup, including:

  • Entering orientation shifts and schedules

  • Confirming that contracts and rates are properly documented

  • Verifying tax forms, direct deposit, and required payroll documents

  • Ensuring timesheets are submitted for first payment

2. Active Caregiver Management

• Conduct weekly retention and courtesy follow-ups.

• Reinforce adherence to schedules and contractual commitments.

• Monitor active assignments to identify changes in service hours.

• Address performance or attendance concerns promptly.

• Provide ongoing support to ensure caregiver satisfaction throughout assignments.

3. Schedule Coordination

• Contact active caregivers weekly to collect schedules.

• Confirm schedules with facility contacts.

• Ensure 100% schedule entry and accuracy.

• Proactively check for additional shift opportunities at assigned facilities.

• Maintain reminder lists for caregivers who have not submitted schedules.

4. Facility Relationship Management

• Build and maintain strong relationships with facility contacts.

• Provide onboarding status updates for new hires.

• Conduct monthly courtesy calls.

• Follow up after orientations to gather satisfaction feedback.

• Participate in meetings and calls as required.

5. Issue Resolution & Cancellations

• Review daily reports for cancellations or issues and follow up accordingly.

• Counsel caregivers regarding cancellations and attendance concerns.

• Send official counseling documentation when required.

• Assist in finding replacement staff when needed.

• Follow termination policies and procedures when applicable.

6. Compliance Management

• Monitor expiring documents and send timely reminders.

• Address compliance issues during scheduling conversations.

• Issue verbal and written notices for noncompliance.

• Notify facilities if a caregiver is not cleared to work.

Qualifications

• Previous experience in healthcare staffing, scheduling, onboarding, or workforce coordination preferred

• Strong communication skills (phone and email)

• Excellent organizational and time-management skills

• close attention to detail

• Ability to manage multiple caregivers and facility relationships simultaneously

• Comfortable working in a fast-paced, deadline-driven environment

What We’re Looking For

• Relationship-focused professional with strong follow-up skills

• Problem solver who takes initiative

• Confident communicator able to counsel caregivers when needed

• Process-driven and compliance-oriented