Key Facts

Remote From:

Full time

English

Hard Skills

Lead Generation Data Entry Booking (Resource Planning Software) Revenue Management Marketing Sales Administration Exception Reporting Software Development Content Management Systems Digital File Management Selling Techniques Meeting Facilitation Help Desk Support Business Development Revenue Accounting Error Codes Online Communication Customer Complaint Resolution Telemarketing

Other Skills

•
Typing
•
Computer Literacy
•
Microsoft Outlook
•
Non-Verbal Communication
•
Teamwork
•
Organizational Skills
•
Detail Oriented
•
Problem Solving

Roles & Responsibilities

Excellent verbal and written communication skills
Proficiency in data entry and computer skills, including typing at 55 wpm
Strong attention to detail and organizational skills; basic knowledge of Microsoft Outlook
Ability to work from home with a suitable home office setup (space, desk, chair, and internet access) and meet virtual program eligibility

Requirements:

Provide a +1 service attitude and courteous guest service; anticipate client and team member needs; respond promptly to inquiries, requests, and complaints; assist clients throughout their booking process to Travel Happy
Utilize selling skills and knowledge of company sales programs to maximize revenue and occupancy; stay current on marketing programs, special rates, and promotions
Manage and organize sales leads, rooming lists, and related records; enter bookings and leads into Delphi; notify team of potential issues with accounts, leads, rooming lists, or availability and assist in finding solutions; report errors effectively
Support data entry and reporting tasks including revenue reporting, group pick-up reports, and commissions/rebates; manage content on third-party platforms; comply with safety rules and perform other duties as required

Drury Hotels

Hospitality: Hotels, Restaurants & Leisure

About Drury Hotels

In this current market, jobs are abundant. Nearly everyone is hiring. But it’s finding a place where you belong that truly matters. At Drury Hotels, who you are and what you do makes a difference. We don’t see each other as colleagues; we are a family working together towards one common goal: to provide the best customer service in the hospitality industry. If you are really good at taking care of others and are looking for a career instead of a job, then Drury Hotels might be right for you. Join our team and grow happy!Drury is your place to shine, to be heard and supported, and most importantly to be appreciated for what you do. You can expect So Much More™ from Drury Hotels.We believe this is more than a paycheck. It’s:• Health & well-being benefits• Discounted and free rooms• Team member assistance programs• Bonuses for great service• Flexibility for balancing lifeOur Vision:Our guests experience the spirit of great hospitality. We are their first choice as their home away from home. Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives. Our dedicated team is committed to the pursuit of excellence in all that we do. Our Mission:Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:· Quality that consistently exceeds guest expectations.· Service that makes our guests feel welcome and at home.· Teamwork demonstrated by team members who enjoy their jobs and are committed to the long-term success of our family-owned business.· Profitability which is the result of our mission and allows us to grow.

Company type: XLarge

Industry: Hospitality: Hotels, Restaurants & Leisure

Founded: 2018

Company size: 5001 - 10000

Website LinkedIn See all jobs →

Job description

Summary:
Under general direction, focus on administrative support to ensure maximum selling time for the sales team. Provides support to Groups, Meetings, and Business Development. Works to maintain a high standard of service and hospitality and always maximizes revenue for the Drury system.

Property Location:

13075 Manchester Rd - St. Louis, Missouri 63131

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

Retirement - Company-matched 401(k)

Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Incentives - Quarterly bonuses (we succeed together!) based on hotel results

Job Duties:

Has a +1 service attitude and provides courteous, friendly guest service by anticipating client and team member needs. Responds promptly and efficiently to inquiries, requests, and complaints. Assist clients throughout their booking process to ensure they are able to Travel Happy.
Knowledgeable of selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates, and promotions.
Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
Be an expert at entry, revision, and organization of sales leads and rooming lists.
Notify appropriate team members of any potential problems with accounts, leads, rooming lists, or hotel availability, and assist in finding a solution.
Be proficient in error reporting and understanding how to communicate errors effectively. Notifies hotels and/or sales teams when proper billing is established.
Assists with entering bookings and sales leads into Delphi.
Understand various data entry functions, such as revenue reporting, software administration, group pick-up reports, and commissions/rebates.
Manages content on third-party platforms.
Comply with office safety/security rules and instructions to perform work efficiently and protect oneself, fellow workers, and the company.
Performs other duties as required or assigned.

General Knowledge Skill and Ability:

Requires the ability to communicate clearly, both orally and in writing. Proficiency in data entry and computer skills, including typing at 55 w.p.m., is also required. Strong attention to detail, organizational skills, and a basic understanding of Microsoft Outlook are also required.

Requires the ability to provide a work-at-home space, desk, chair, and internet provider. It also requires that all eligibility requirements and expectations are met per the virtual program and agreement.