Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Remote Desktop Services Computer Networks Business Communication System Monitoring Computer Hardware Operational Acceptance Testing Desktop Support Computer Systems Help Desk Support Customer Requirements Analysis Customer Development Stakeholder Communications

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
•
Teamwork
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Customer Service
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Engineering or related field
2-4 years of professional field service experience
Experience with on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
Ability to work in a cleanroom environment

Requirements:

Provides highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in operation and maintenance of the system.
Serves as company liaison with customers on administrative and technical matters for assigned projects; interprets customer needs and clarifies whether problem resolution falls to sales, customer support, or engineers.

Axcelis Technologies

About Axcelis Technologies

Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers' goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.

Founded: 2018

Company size: 1001 - 5000

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Job description

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support and work in cleanroom environment. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.

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