Key Facts

Remote From:

Anywhere

Full time

Mid-level (2-5 years)

63 - 63K yearly

English

Hard Skills

HR Operations Human Resources Information System (HRIS) Digital File Management Workflow Technology Shared Libraries Operational Excellence Regulatory Compliance Data Quality Service Design Service Delivery Framework Root Cause Analysis Auditing Risk Analysis Human Resources Information System (HRIS) Process Improvement

Other Skills

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Communication
•
Time Management
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Teamwork
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Customer Service
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Analytical Thinking
•
Detail Oriented
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Problem Solving

Roles & Responsibilities

Bachelor’s degree in Human Resources or equivalent HR operations experience
2–4 years of experience in HR operations or shared services
Working knowledge of HR systems, service delivery models, and compliance basics

Requirements:

Independently manage collaborator inquiries across multiple CX operational topics
Apply intake, triage, and escalation workflows accurately and consistently
Identify recurring issues and surface trends to support operational improvements
Execute CX operational processes across the collaborator lifecycle with minimal supervision

Job description

Role and Responsibilities

The Generalist II, Collaborator Experience independently executes core CX operational services and supports the delivery of consistent, highquality collaborator support. This role applies established service standards, identifies process gaps, and partners closely with the Operations Manager to maintain data integrity, compliance, and operational effectiveness.

Independently manage collaborator inquiries across multiple CX operational topics.

Apply intake, triage, and escalation workflows accurately and consistently.

Identify recurring issues and surface trends to support operational improvements.

Execute CX operational processes across the collaborator lifecycle with minimal supervision.

Support implementation of new workflows, tools, or service standards.

Maintain accurate HRIS records and perform routine data quality checks.

Support audit preparation by gathering documentation and correcting discrepancies.

Execute processes in compliance with policy and regulatory requirements.

Identify potential risks and escalate appropriately.

Other duties as assigned to support Collaborator Experience operations

Qualifications and Education Requirements

Bachelor’s degree preferred or equivalent HR operations experience.

2–4 years of experience in HR operations or shared services.

Working knowledge of HR systems, service delivery models, and compliance basics.

Budgeted Hiring Range

$30.31—$32.98 USD

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.

Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!

Employment is contingent upon successful completion of a background check and drug screen.

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