Key Facts

Remote From:

Full time

Senior (5-10 years)

Portuguese

Hard Skills

Hardware Support Remote Administration Incident Management Cross-Functional Collaboration Test Automation Change Management Development Support Root Cause Analysis Incident Management Bug Tracking And Management Generative Artificial Intelligence Artificial Intelligence

Other Skills

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Communication
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Analytical Skills
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience in monitoring and resolving critical incidents (N2 and N3)
Experience with ticket management and handling requests via ITSM tools
Experience with deployment processes and change management in production (GMUDs / Change Requests)
Proficiency in troubleshooting using observability and monitoring tools

Requirements:

Handle incident response (N2 and N3), performing analysis, diagnosis, and resolution of production issues
Execute technical troubleshooting using observability and monitoring tools
Support and participate in critical incidents, including involvement in war rooms
Conduct root cause analysis (RCA) and propose preventive actions

Compass.uol

About Compass.uol

Compasso UOL is a Brazilian technology company owned by the UOL Group, which offers technology services, and provides state-of-the-art solutions, contributing to the digital transformation of its customers so they can become leaders in its sectors of activity. Compasso UOL is a company that cultivates people's talent and use state-of-the-art technologies such as Agile Development, Multicloud, Data&Analytics, Cyber Security, Artificial Intelligence/Machine Learning, APIs/Microservices, IoT and others, providing technology and knowledge that help customers in building digital solutions that enable the transformation and evolution of their business.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

JOB DESCRIPTION

RESPONSIBILITIES AND ASSIGNMENTS

Atuar no atendimento de incidentes (N2 e N3), realizando análise, diagnóstico e correção de problemas em produção;
Executar troubleshooting técnico utilizando ferramentas de observabilidade e monitoramento;
Desenvolver correções (bugfixes) e melhorias pontuais nas aplicações;
Implementar automações para ganho de eficiência operacional e redução de incidentes recorrentes;
Acompanhar e atuar em incidentes críticos, incluindo participação em war rooms;
Realizar análise de causa raiz (RCA) e propor ações preventivas;
Acompanhar tickets e demandas via ferramenta ITSM, garantindo SLA e qualidade no atendimento;
Apoiar e acompanhar processos de deploy e mudanças em produção (GMUDs / Change Requests);
Atuar em regime de sobreaviso para suporte a incidentes críticos fora do horário comercial;
Trabalhar em conjunto com times de desenvolvimento, arquitetura e operação para evolução contínua das soluções;

REQUIREMENTS AND QUALIFICATIONS

Experiência no acompanhamento e resolução de incidentes críticos (N2 e N3);
Vivência na gestão de tickets e demandas por meio de ferramentas ITSM;
Experiência com processos de deploy e gestão de mudanças em produção (GMUDs / Change Requests);
Habilidade em troubleshooting técnico, utilizando ferramentas de observabilidade e monitoramento;

Become a Compasser, be part of AI/R.

Compass UOL is a global firm and part of the AI Revolution Company, together transforming organizations using Artificial Intelligence, Generative AI, and other of today’s most advanced technologies.

We equip our team with proprietary and external AI-driven tools to design and build digital-native platforms, integrating cutting-edge technologies and enabling companies to innovate, transform their businesses, and drive success in their markets.

To achieve this, we attract and develop the best talent, creating opportunities that enhance people’s lives and highlight the positive impact of disruptive technologies.

We empower borderless talent and promote knowledge and opportunities in the latest market trends, driving significant personal and professional growth.

Join us and be part of the AI-driven revolution.

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