Key Facts

Remote From:

Full time

English

Hard Skills

Account Management Business Partnering Contract Management Customer Success Management Cross-Functional Collaboration Supply Chain Customer Success Management Project Management Business Negotiation Brand Management Business Development Continuous Improvement Process Technical Engineering Customer Centricity

Other Skills

•
Engagement Skills
•
Decision Making
•
Communication
•
Relationship Building
•
Leadership
•
Teamwork
•
Proactivity
•
Analytical Thinking
•
Strategic Thinking
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Technical engineering knowledge and experience with the ability to lead in-house engineering and partner communications
Strong interpersonal and relationship-management skills to act as account quarterback and coordinate across internal teams
Experience managing contracts and commercial discussions with clients/partners, applying foresight to maintain strong partnerships
Willingness and ability to travel 25%–75% to client sites as needed

Requirements:

Lead communication efforts with Evolution client/partner by proactively staying ahead of the partner’s and market’s needs
Understand all contract items and apply proper reasoning and foresight to keep partnerships strong; manage commercial discussions to align with EVO’s collaborative service model
Collaborate daily with Operations teams to drive continuous improvement and exceed client operational expectations
Be the EP partner’s advocate internally at EVO, ensuring strong relationships across the partner’s organization, especially with key decision makers

Job description

Customer Success Engineer

Job Description

Department: Business Development

Job Status: Full-Time

FLSA Status: Salary-Exempt

Reports To: Manager of Customer Success and Business Development

Location: Remote/Office: EVO - Leetsdale, PA & Client

Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Travel Required: 25% - 75%

Positions Supervised: None

AIP: Level 6

POSITION SUMMARY

As Customer Success Engineer, you will use your technical knowledge and experience along with your interpersonal skills to lead in-house engineering and communication efforts with our partners. As part of this role, you will be the account “quarterback” helping drive key projects, proactive partner engagements, and overall ensuring that the partnership between EVO and your client is successful.

ESSENTIAL FUNCTIONS

Lead communication efforts with your Evolution client/partner by proactively staying ahead of the partner’s and the market’s needs.
Understand all contract items and apply proper reasoning and foresight to keep partnership strong. Manage commercial discussions in a way that aligns with EVO being the most collaborative and proactive electric frac, power gen, and field gas conditioning service provider.
Collaborate daily with the Operations teams to drive continuous improvement, key operational initiatives, and ultimately, exceeding client operational expectations.
Be the E&P partner’s advocate internally at EVO while proactively ensuring that EVO has strong relationships across the partner’s organization – especially key decision makers.
Performs other related duties as assigned to assist with successful operations and business continuity.