Director National Accounts (49856)

Position Summary:

The Director of Chain Solutions for Carpigiani*, a Welbilt brand, will lead the development, management, and growth of strategic foodservice chain accounts (100+ locations). This is an individual contributor position.  This role is responsible for both acquiring new accounts and managing existing relationships to ensure long-term success. The ideal candidate is a results-driven sales leader with deep knowledge of the foodservice equipment industry, culinary or food science experience, and a proven ability to deliver growth through strategic account planning and execution.

Reporting directly to the Vice President of Chain Solutions, this full-time remote position will be tied to our brand headquarters in High Point, North Carolina and will require frequent travel.

Role and Responsibilities

Strategic Account Leadership:

• Serve as the primary relationship owner for both new and existing foodservice chain accounts.
• Ensure alignment with customer priorities and their long-term business objectives.
• Negotiate contracts, pricing, and program agreements that drive mutual value.
• Maintain and grow relationships post-acquisition to ensure retention and satisfaction.
• Ensure compliance with contractual obligations and industry regulations. Identify and mitigate risks associated with account operations and service delivery.

Sales and Revenue Growth:

• Achieve sales targets through effective customer engagement, forecasting, and cross-functional collaboration.
• Identify opportunities for product expansion, menu innovation, and operational improvements.
• Partner with client departments, including marketing, R&D, service, and supply chain, to deliver customized solutions.
• Define and monitor key performance indicators (KPIs) for account growth, retention, and customer satisfaction. Regularly report performance metrics to leadership.
• Contribute to annual budgeting and forecasting processes for the Sales department, ensuring alignment with revenue goals and cost management strategies

Market and Industry Insights:

• Stay current on foodservice industry trends, competitive landscape, and customer dynamics.
• Provide insights and recommendations to company senior leadership to shape overall sales strategy.
• Utilize CRM and analytics platforms to manage account pipelines, track engagement, and identify growth opportunities.
• Internal Collaboration and Leadership
• Collaborate across departments to ensure seamless execution of client programs.
• Mentor junior team members and contribute to a culture of excellence.
• Other Duties
• Perform other duties as assigned.