Strategy & Operations Manager (Contract)
Location: Remote - San Francisco, CA
Duration: April 6, 2026 – July 20, 2026
Schedule: Standard business hours
Compensation: $48.74/hour
About the Role
We are seeking a dynamic, results-driven Strategy & Operations Manager with a strong background in customer experience, operations, and data-driven strategy. This role will play a key part in shaping initiatives that enhance customer experience and drive measurable business outcomes.
If you thrive in fast-paced environments, enjoy solving complex problems, and are passionate about improving how people experience food delivery, this role is for you.
What You’ll Do
Strategic Leadership
- Help define and execute strategies to improve customer experience and operational performance
- Analyze customer data and feedback to identify opportunities and recommend improvements
- Drive initiatives that deliver measurable business impact
Performance & Metrics
- Monitor and optimize KPIs tied to customer experience and operational success
- Identify performance gaps, root causes, and improvement opportunities
- Lead initiatives that drive measurable KPI improvements
- Ensure strong data governance, version control, and data integrity
Analytics & Technical Execution
- Build and maintain analytical models using SQL and Google Sheets/Excel
- Develop dashboards, reporting frameworks, and KPI tracking systems
- Automate reporting workflows; leverage Python (preferred) for efficiency
- Perform deep-dive analyses on large datasets to inform strategic decisions
- Design and execute A/B tests and ETL processes
Cross-Functional Collaboration
- Partner with stakeholders across teams to drive alignment and execution
- Communicate insights clearly to both technical and non-technical audiences
- Influence decision-making through data-driven storytelling
What We’re Looking For
- 6+ years of experience in strategy, operations, consulting, product, or related fields
- Experience working in a tech company environment
- Strong analytical skills with expertise in:
- SQL (required)
- Excel / Google Sheets
- ETL processes
- A/B testing
- Python experience (preferred)
- Bachelor’s degree in Math, Statistics, Economics, Computer Science, or a related field
- Proven track record of driving cross-functional initiatives and delivering results
- Ability to solve complex problems quickly and independently
- Strong ownership mindset with the ability to operate in ambiguous environments
- Excellent communication and stakeholder management skills
- Experience building AI models (preferred)
Benefits
Eligible employees may receive access to:
- Medical, dental, and vision insurance
- Supplemental coverage (accident, critical illness, hospital indemnity)
- 401(k) retirement savings plan
- Life and disability insurance
- Employee assistance program
- Legal support services
- Auto, home, and pet insurance
- Employee discounts
Equal Employment Opportunity
We are an equal opportunity employer and are committed to building an inclusive environment for all employees. We consider all qualified applicants without regard to race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender identity or expression, age, sexual orientation, veteran status, or any other protected status under applicable law.
Fair Chance Hiring
We consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including fair chance hiring ordinances.
Accommodations
We are committed to providing reasonable accommodations for individuals with disabilities. If you require support during the application or interview process, please reach out.
Additional Notice (San Francisco Candidates)
In compliance with the San Francisco Lactation in the Workplace Ordinance, lactation accommodation rights will be provided upon hire or upon request.
