Inside Account Manager, West Coast

W.S. Darley & Co. is seeking a Inside Account Manager, West Coast to join our Team!   The Inside Account Manager is responsible for assisting Outside Sales Representatives in processing driven sales opportunities through the entire ordering/booking phases, identifying new opportunities in assigned territories and relationship development with both customers and vendor partners. 

About W.S. Darley & Co: Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovate emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its’ ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.

Darley Defense, a division of the W.S. Darley company, specializes in using existing contracts to distribute products and services to the Federal Government. Darley Defense specializes in special operational equipment and fire and emergency services.

RESPONSIBILITIES AND DUTIES

• Assist and support assigned Outside Sales Representatives through the entire order process including but not limited to: lead identification; quoting; order entry; customer service; expediting; follow up. Conduct an accuracy assessment of orders before routing to Purchasing Department. 
• Build cross- functional relationships within Darley Defense in order to execute bookings and closed sales.
• Manage customer service requests. 
• Assess customer situations, develop options and deliver solutions.
• Conduct discovery calls with current accounts to expand sales.  
• Assist assigned Sales Representatives in generating and maintaining a pipeline of opportunities in Salesforce to achieve individual annual goals.
• Utilize Salesforce to manage and analyze customer interactions and contact data throughout the customer lifecycle.
• Develop personal relationships with customers and vendors to help understand customer preferences, habits, and actions. 
• Work with vendors to negotiate preferred pricing & delivery.  
• Assist with capturing the Dealer of Record and sending to Vendor Relations for situational awareness. 
• Advise customers on selection of proper Funding or Contract Vehicles. 
• Respond to requests via phone, email, or in person meetings expeditiously. 
• Understand assigned sales territory and conduct research for new sales territories. 
• Conduct prospect calling to find new customers and contacts within assigned territories

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. or as otherwise required.

TRAVEL 

This position requires travel as needed. 

ESSENTIAL QUALIFICATIONS

Education

• Bachelor's Degree required, though prior military or government experience may be substituted at hiring manager's discretion

Experience

• 5 years of sales experience, non-call center telephone sales desired 
• 5 years of customer service experience 
• 5 years' experience MS Office, particularly Excel & Outlook
• 2 years' experience with a Customer Relationship Management program
• Knowledge of tactical equipment, military, or federal agencies 
• Knowledge of government contracts (TLS, OTA, COTS, FEDMALL, GSA, etc.)
• Knowledge of JDE Enterprise System
• Knowledge of Salesforce CRM and its purpose

Skills

• Must be able to creatively assess problems and provide solutions
• Must be able to operate in a completely unscripted environment 
• Excellent verbal and written communication skills; must be willing and able to talk to new people with ease 
• Demonstrated ability to be detail-oriented and organized, able to manage competing priorities with relative comfort 

Benefits

• PTO
• Paid Holidays
• Tuition Reimbursement
• Health & Wellness Reimbursement
• Medical
• Dental
• Vision
• Life & Disability
• HSA with Darley contribution
• FSA
• 401K/Roth with match and profit sharing
• Darley paid life insurance

AAP/EEO Statement

Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law