Technical Implementation Manager – Enterprise Integrations & Delivery

About the Role

We’re looking for a Technical Implementation Manager to own the end-to-end delivery of enterprise features and customer integrations across our medical coding SaaS platform and partner APIs.

You’ll lead complex, API-driven implementations from pre-sale alignment through go-live—bridging customers, product, and engineering to deliver predictably.

This is a customer-facing, highly cross-functional IC role with significant ownership.

This role sits within the Engineering organization and works closely with Product, Sales, Support, and Software Engineers to ensure enterprise customer commitments are planned, built, and delivered predictably. You’ll be customer-facing, technically fluent, and accountable for shepherding complex work from early planning through successful onboarding and go-live.

This is an individual contributor role with significant ownership and cross-functional influence.

What You’ll Do

· Lead enterprise implementations and onboarding from planning to go-live

· Translate customer requirements into clear technical plans, milestones, and dependencies

· Manage multiple concurrent implementations; track progress, risks, and timelines

· Own Jira epics/stories and delivery tracking with engineering

· Serve as the primary customer point of contact during implementation

· Run customer planning, status, and readiness calls

· Align Sales, Product, Engineering, and Support on scope and delivery

· Remove blockers and maintain delivery predictability

· Improve repeatability of onboarding and integration processes

What Success Looks Like (30 / 60 / 90)

First 30 Days

· Develop a strong understanding of the medical coding SaaS platform and partner APIs

· Learn existing development, release, and delivery processes

· Build working relationships across engineering, product, sales, and support

· Become familiar with current enterprise commitments and delivery timelines

First 60 Days

· Take ownership of delivery planning and execution for enterprise initiatives

· Coordinate Jira epics and milestones with clear visibility and accountability

· Provide consistent internal and customer-facing status and risk communication

First 90 Days

· Independently manage multiple enterprise deliveries end-to-end

· Help improve predictability and repeatability of enterprise delivery

· Be a trusted partner to engineering, product, sales, and enterprise customers

What We’re Looking For

Required

· Experience in Technical Implementation, Delivery Management, TPM, or similar

· Proven success leading customer-facing software implementations

· Strong understanding of SDLC and agile delivery

· Experience with APIs/integrations and complex systems

· Hands-on with Jira (or similar)

· Excellent communication with technical and non-technical stakeholders

· Ability to manage multiple deadline-driven initiatives

· Experience supporting enterprise customers or strategic accounts

Nice to Have

· Experience in healthcare, health tech, or regulated SaaS environments

· Familiarity with medical coding, claims processing, or healthcare data workflows

· Background working with partner or third-party APIs

Why This Role Matters

This role is critical to ensuring enterprise customers have a smooth, predictable experience from planning through go-live. You’ll help protect engineering focus, strengthen customer trust, and scale how we deliver complex enterprise capabilities.