Key Facts

Remote From:

United States

Full time

English

Hard Skills

Settlement Account Adjustments Billing Inquiries Customer Complaint Resolution Billing Internal Documentation

Other Skills

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Problem Reporting
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Customer Service
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Analytical Thinking
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Communication
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Problem Solving

Roles & Responsibilities

Experience in customer service or billing support
Strong analytical and problem-solving skills to investigate and resolve billing issues
Excellent negotiation and communication skills to discuss settlements and options with customers
Ability to document, report, and maintain accurate billing records

Requirements:

Investigates and analyzes consumer and commercial billing issues and complaints against the organization
Documents and reports billing issues and complaints
Identifies solutions and presents resolution options to customers
Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

CPSI

About CPSI

CPSI is a leading provider of healthcare solutions and services for community hospitals, their clinics and post-acute care facilities. Founded in 1979, CPSI is the parent of four companies – Evident, LLC, American HealthTech, Inc., TruBridge, LLC, TruCode, LLC, and iNetXperts, Corp. d/b/a Get Real Health. Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers. Evident provides comprehensive EHR solutions for community hospitals and their affiliated clinics. American HealthTech is one of the nation’s largest providers of EHR solutions and services for post-acute care facilities. TruBridge focuses on providing business, consulting and managed IT services, along with its complete RCM solution, for all care settings. Get Real Health focuses on solutions aimed at improving patient engagement for individuals and healthcare providers. TruCode provides medical coding software that enables complete and accurate code assignment for optimal reimbursement. For more information, visit www.cpsi.com.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization. Identifies solutions that address billing issues and presents appropriate resolution options to customers.Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Business Support

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