Key Facts

Remote From:

Full time

English

Hard Skills

Billing Inquiries Customer Complaint Resolution Billing Business Communication Business Support Systems Account Adjustments Account Management Billing Settlement Internal Documentation Customer Experience Improvement

Other Skills

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Negotiation
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Investigation
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Decision Making
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Analytical Skills
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Troubleshooting (Problem Solving)
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Problem Reporting
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Problem Solving
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Communication

Roles & Responsibilities

Experience in customer service or client-facing roles
Strong analytical and problem-solving skills
Negotiation and conflict resolution abilities
Experience with billing systems and account adjustments

Requirements:

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization
Identifies solutions that address billing issues and presents appropriate resolution options to customers
Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

CPSI

About CPSI

CPSI is a leading provider of healthcare solutions and services for community hospitals, their clinics and post-acute care facilities. Founded in 1979, CPSI is the parent of four companies – Evident, LLC, American HealthTech, Inc., TruBridge, LLC, TruCode, LLC, and iNetXperts, Corp. d/b/a Get Real Health. Our combined companies are focused on helping improve the health of the communities we serve, connecting communities for a better patient care experience, and improving the financial operations of our customers. Evident provides comprehensive EHR solutions for community hospitals and their affiliated clinics. American HealthTech is one of the nation’s largest providers of EHR solutions and services for post-acute care facilities. TruBridge focuses on providing business, consulting and managed IT services, along with its complete RCM solution, for all care settings. Get Real Health focuses on solutions aimed at improving patient engagement for individuals and healthcare providers. TruCode provides medical coding software that enables complete and accurate code assignment for optimal reimbursement. For more information, visit www.cpsi.com.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Investigates, analyzes, negotiates, resolves, documents and reports on consumer and commercial billing issues and complaints against the organization | Identifies solutions that address billing issues and presents appropriate resolution options to customers | Negotiates and authorizes billing settlements within established limits and adjusts customer accounts.

Business Support

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