Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Remote Technical Support Data Cabling Local Area Networks Networking Hardware Network Administration Network Monitoring Endpoint Devices Telecom Infrastructure On-Board Diagnostics Network Topology System Administration Application Performance Management Multifunction Printer (Office Equipment) Network Troubleshooting Construction Management Zebra Printers Client Education Internal Documentation

Other Skills

•
Calmness Under Pressure
•
Communication
•
Customer Service

Roles & Responsibilities

Minimum 3 years of field IT/engineering experience
Engineering degree in Electronics, Communications, or Computers or related field
Strong knowledge of Ethernet/wireless networks, network troubleshooting, and structured cabling; device configuration and diagnostics
Willingness to travel domestically, valid driver's license, and ability to work after hours and on weekends

Requirements:

Installation, configuration, administration, support and maintenance of computer systems and hardware; ensure performance and resource availability
Provide on-site support and respond to client queries (including after-hours); troubleshoot issues and document field activities
Network maintenance and troubleshooting: monitor WAN/LAN, identify and resolve network problems, and upgrade hardware, software and telecommunications equipment
Educate client personnel on product operation and maintenance; coordinate with contractors for facility support; prepare timely service reports

EZCORP

Financial Services

About EZCORP

Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.

Company type: XLarge

Industry: Financial Services

Founded: 2018

Company size: 5001 - 10000

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Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Ciudad de Mexico

***IMPORTANT & MANDATORY***

Based on the on-site support responsibilities this position requires, candidates must reside in Monterrey, Nuevo León.

Candidates residing in states other than the mentioned above will not be considered.

Site Support Engineer assist clients in solving technical issues. Job tasks include the following responsibilities:

Provide On-Site Support
A Field Support Engineer must respond to all client queries. This position may require working after hours as well as a presence on-site as required. The professional collaborates with other network professionals in the organization to devise suggestions for expediting maintenance and troubleshooting procedures. They document all relevant departmental and field activities and resolve the complexities.

Network Maintenance
They engage in routine maintenance checkup as well. Keeping the network up and running.

Troubleshooting and Debugging
Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of Ethernet and wireless networks. Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.

Operation & Maintenance
Site Support Engineer offers guidance and training to the client personnel. It is their duty to educate them about the product operation and maintenance procedures. The professionals also coordinate with the contractors for any necessary facility support. They must analyze issues and prepare service report in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES:
•  Installation, configuration, administration, support and maintenance of computer systems and hardware.
•  Activities could include ensuring the performance and resource availability of computers and other IT systems.
•  Matching the organisation's resources to the demand placed on them.
•  Monitoring the performance of the organisation's wide area and/or local area network.
•  Identify and resolve network problems.
•  Upgrading network hardware, software and telecommunications equipment

EDUCATION & EXPERIENCE:
•  3 years of experience required
•  This role is mainly in field
•  Engineer in Electronics, Communications and Electronics, Computers and related
•  Technical support in the field
•  Knowledge of networks
•  Structured cabling
•  Device configuration (diagnostics, hardware and software repair, laptops, printers, multifunctional, tablets, iPads etc...)
•  Preferably experience with Zebra brand equipment (printers, scanners, mobile computers)
•  Availability to travel occasionally in the interior of the republic
•  Valid driver's license
•  Dealing with users
•  Know how to drive a standard car
•  Know how to work under pressure
•  Availability of schedule and weekends.

EZCORP is an Equal Opportunity Employer

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