Key Facts

Remote From:

Full time

English

Hard Skills

Project Management Data Integrity Data Processing Governance Risk Management And Compliance Project Management Electronically Stored Information Customer Relationship Management Database Software Code Editor Hardware Support Data Availability Issue Management Project Collaboration

Other Skills

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Consulting
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Communication
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Multitasking
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Time Management
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Customer Service
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Organizational Skills
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Analytical Thinking
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Detail Oriented
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Physical Flexibility
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Social Skills
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Problem Solving

Roles & Responsibilities

Client Focus: Unwavering commitment to client satisfaction; proficient at building and sustaining high-touch relationships with ESI and portfolio clients
eDiscovery & Relativity: Strong proficiency in eDiscovery workflows and Relativity Processing; capable of evaluating client needs and delivering solutions that exceed expectations
Technical & Organizational Skills: Proficient with database programs, text editors, and review platforms; highly organized with keen attention to detail
Communication & Collaboration: Exceptional customer service, interpersonal, and communication skills; thrives in team-based environments and demonstrates flexibility

Requirements:

Client Needs Discovery: Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective outcomes
Consultation, Planning & Oversight: Collaborate with clients and internal teams to develop comprehensive project plans; oversee processes to ensure on-time delivery and adherence to standards
Client Communication: Provide regular updates and detailed status reports, keeping clients informed and engaged throughout the project lifecycle
Technical Troubleshooting & Data Processing: Provide Relativity-focused technical support and process data via Relativity Processing to ensure data integrity and availability

Array

About Array

Array is a leading global end-to-end eDiscovery and litigation technology provider, supporting legal teams across the US and Canada with 30+ years of proven expertise. Formed in 2020 through the merger of Innovative Litigation and iNSERViO3, we deliver expert-driven, tech-enabled solutions that streamline discovery workflows and drive client success. Our services include eDiscovery, managed review, traditional discovery, and court reporting support for depositions, arbitrations, hearings or trials throughout the US and Canada. We also provide alternative dispute resolution and subpoena services in California. Relativity Gold Partner. As a Relativity Gold Partner and one of the first service providers to adopt RelativityOne, Array offers unmatched depth and breadth of experience. Our team holds 118 certifications and has 3 Relativity Masters on staff. Our Mission. At Array, we envision a future where legal teams operate with unparalleled efficiency, free from the complexities that typically hold them back. Our mission is to make this vision a reality. With expert-driven solutions, cutting-edge technology, and unparalleled support, we clear the way – so clients can focus on what matters most: driving successful outcomes. Committed to Client Service. Commitment to client service is at the core of everything we do. We believe in building lasting relationships with our clients by offering personalized, responsive support every step of the way. Whether you're navigating complex litigation or managing day-to-day tasks, we’re dedicated to providing tailored solutions that meet your specific needs. Our team is always ready to go above and beyond, ensuring your experience with us is not only seamless but exceptional.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description

Summary
As an eDiscovery Project Manager (PM) at Array, you will be the driving force behind our client projects, serving as the primary point of contact and consultant for our clients. You will take lead to ensure seamless collaboration across a dynamic team to deliver exceptional service. Your role will be pivotal in managing client and project information, and you will work closely with internal departments to implement the best solutions for our clients' needs.

Responsibilities:

Client Needs Discovery: Understand and interpret client needs to tailor solutions that exceed expectations, ensuring personalized and effective solutions.
Consultation and Planning: Collaborate directly with clients and internal teams to construct comprehensive project plans, aligning project goals with client expectations and internal capabilities.
Project Oversight: Oversee internal processes to ensure project plans are executed to specifications and deadlines, guaranteeing timely delivery and adherence to required standards.
Client Communication: Provide regular updates to clients, including detailed status reports, keeping them informed and engaged throughout the project lifecycle.
Technical Troubleshooting: Offer advanced support for technology usage, including Relativity, ensuring clients can effectively use the technology and resolve any issues promptly.
Issue Resolution: Address and resolve any client issues with delivered or hosted data, maintaining client satisfaction and trust by ensuring data integrity and availability.
Data Processing: Process data through Relativity Processing as needed, supporting the efficient handling and management of client data.

Qualifications

Client Focus: Unwavering commitment to ensuring client satisfaction. Proficient at building and sustain high-touch exceptional client relationships with ESI and portfolio clients.
eDiscovery: Strong proficiency and knowledge of the eDiscovery workflows and technologies. Capable to evaluate client needs and effectively solution to exceed expectations.
Technical Proficiency: High aptitude with database programs, text editors, and review platforms.
Relativity Expertise: Proficient knowledge of Relativity Processing and working knowledge of various Relativity features.
Multitasking Ability: Excellent at managing multiple tasks with strong follow-through.
Organizational Skills: Highly organized with a keen attention to detail.
Communication Skills: Exceptional customer service, interpersonal, and communication skills.
Flexibility: Availability to work extended hours and on a flexible schedule as needed.
Team Collaboration: Proven ability to thrive in a team-based environment.
Quality & Continuous Improvement minded: Strong analytical and problem-solving skills

The base Compensation range for this role will $90,000 - $130,000 and will be dependent upon the individual's location, skills, experience and qualifications. In addition to the base pay, this role will be eligible for a discretionary bonus program.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Flexible Time Off & Remote Work Options

• Professional Development & Career Growth Opportunities

• Exposure to cutting-edge technology in the legal services industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

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