Software Quality Operations Specialist

The Software Quality Operations (SWQOPS) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.  

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. SWQOps, particularly our Technical Specialists, are critical to this expansion, enabling us to scale safely and efficiently.

Why this team is Essential to Waymo's Success:

    In this role you will:

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
• Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance.
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

     You have:

• BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations
• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring.
• Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
• Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations.
• Must have the ability to work a flexible schedule, including some weekends and holidays, as needed. 

      We prefer:

• Demonstrated strong execution with ability to drive outcomes. 
• Experience working with offshore teams / multiple local operations hubs.
• Basic SQL querying.
• Competency in LLM / transformer models, and / or ML for robotics domain experience.
• A greater focus on using your subject matter expertise for results analysis and direct customer consultation in the development of new and improved. solutions.
• Self-motivated with basic skills in task planning and time management.