Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Functional Testing Test Planning Test Automation Manual Testing Test Design Engineering Documentation Software Documentation Bug Tracking And Management Code Coverage Customer Requirements Analysis +12 more

Other Skills

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Knowledge Transfer
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Calmness Under Pressure
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Analytical Skills
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Active Listening
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Multitasking
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Negotiation
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Teamwork
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Detail Oriented
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Self-Sufficiency
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Verbal Communication Skills
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Coaching
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Problem Solving

Roles & Responsibilities

Bachelor's degree in a related field or equivalent combination of education and related work experience
Five years minimum related work experience
Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
Basic understanding of GAAP, accounting theory, and payroll theory/payroll taxation; ability to work under pressure in a fast-paced environment

Requirements:

Develop comprehensive testing strategies, test plans, and test cases aligned with organizational and industry standards
Design and execute thorough manual test cases and leverage test automation tools to enhance coverage and efficiency
Perform end-to-end functional testing (manual and automated) to validate system behavior and act as a customer advocate by investigating production defects
Review product documentation for accuracy and clarity, and train others on product functionality and testing practices

H&R Block

Retail (Super / Hypermarket)

About H&R Block

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best. We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!

Company type: Large

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do...:

The seasonal Senior Quality Assurance Analyst will lead quality efforts across the full development lifecycle, from defining business and functional requirements to validating end-to-end system performance. This role combines strategic planning, hands-on testing, and cross-functional collaboration to ensure products meet technical standards and deliver exceptional customer experiences. As a subject matter expert and customer advocate, the analyst drives continuous improvement, champions usability, and ensures compliance with business goals through both manual and automated testing practices.

Day to day, you’ll…

Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards

Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues

Propose and articulate process improvement ideas, including implementation strategies and actionable plans

Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use

Leverage test automation tools to enhance test coverage and improve testing efficiency

Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior

Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle

Review product documentation for accuracy and clarity, ensuring it meets customer needs; train others on product functionality and testing practices.

Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback

Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation

Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs

Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage

Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences

Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently

What you'll bring to the team...:

Education:

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

Ability to anticipate customer needs and match them with appropriate products and services
Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills
Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation
Comfort with working under pressure in a fast-paced environment
Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation
5 years minimum related work experience
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Self-sufficient and self-starter mindset with the ability to prioritize work efficiently
Strong research skills

It would be even better if you also had...:

Work Experience:

Familiarity with multiple accounting and enterprise resource planning systems such as QuickBooks Online, Xero, and Sage

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $73,400.00 - $110,100.00/Yr.

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