Hands-on experience with Amelia (SoundHound) or equivalent enterprise platforms (e.g., IBM watsonx Assistant, Kore.ai, Cognigy AI, Ada, Boost.ai, Mindsay).
Strong experience building and deploying chatbots and IVA solutions for service desk or customer support automation.
Proven expertise integrating conversational platforms with AWS Connect, backend APIs, webhooks, and enterprise systems.
Experience with ITSM tools (ServiceNow, Jira, Rally) and strong programming skills in Python, JavaScript, and React.js.
Requirements:
Design Conversational Experiences: Create dialog flows, system prompts, and user journeys for chatbots and voicebots.
Model Training & Optimization: Train, test, and fine-tune NLP models to improve accuracy and user experience.
System Integration & Backend Connectivity: Integrate IVA platforms with enterprise applications using APIs (REST, SOAP, XML), webhooks, and middleware; enable seamless data exchange with backend systems.
Performance Monitoring & Collaboration: Analyze bot performance and continuously improve based on analytics and user feedback; collaborate with cross-functional teams across geographies in an onshore-offshore model.
Job description
Duration: Full-Time
Job Description:
We are seeking an experienced Conversational AI / IVA Engineer with strong expertise in Amelia (SoundHound) or similar enterprise-grade conversational AI platforms. The ideal candidate will be responsible for designing, developing, and integrating intelligent virtual assistants (IVAs) and chatbots for service desk automation and customer engagement solutions.
Responsibilities:
Design Conversational Experiences: Create effective dialog flows, system prompts, and user journeys for chatbots and voicebots.
Model Training & Optimization: Train, test, and fine-tune NLP models to improve accuracy and user experience.
Solution Architecture: Design scalable conversational AI solutions for IT service management and customer support use cases.
System Integration: Integrate IVA platforms with enterprise applications using APIs (REST, SOAP, XML), webhooks, and middleware.
Voicebot Development: Build and optimize voice-enabled bots using speech-to-text and text-to-speech technologies.
Backend Connectivity: Enable seamless data exchange between bots and backend systems.
Performance Monitoring: Analyze bot performance and continuously improve based on analytics and user feedback.
Collaboration: Work closely with cross-functional teams across geographies in an onshore-offshore model.
Experience:
Hands-on experience with Amelia (SoundHound) or equivalent platforms such as Enterprise Bot, IBM watsonx Assistant, AI Rudder, LumenVox, Mindsay, Ada, Boost.ai, Cognigy AI, Kore.ai.
Strong experience building and deploying chatbots and IVA solutions for service desk or customer support automation.
Proven expertise in integrating conversational platforms with AWS Connect, backend APIs, webhooks, and enterprise systems.
Experience working with ITSM tools such as ServiceNow, Jira, Rally.
Strong programming skills in Python, JavaScript, and React.js.
Excellent communication and stakeholder management skills.
Skills:
Amelia
Chatbot
IVA/ IVR
API
NLP
Education:
Bachelor’s degree.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
