Jr. Drupal Application Tester

ITCON Services seeks a Junior Drupal Application Tester to conduct Quality Assurance activities to support the testing of complex Drupal-based websites. This is a 5-year contracted position at the U.S. House of Representatives where the preferred web platform is Drupal, with the majority of current websites on Drupal. The House manages these internal websites for 10,000+ House staff.

Job Description

• Conduct Quality Assurance activities to support the testing of complex Drupal-based websites. Specifically, the analyst would need to Develop Test Strategies and Plans, test scripts for manual and automated testing, and support other testing activities and communications, engage external groups for testing in a coordinated effort, and introduce tools for performing tests and audits. In addition, the analyst would support the development of other project artifacts and documentation such as progress reports, analytics, data collections, schedules, and presentations as necessary. Provide support to the development team in debugging and fixing issues related to database, website, CMS development and/or configuration using technologies such as HTML5, JavaScript, CSS3, .Net, Drupal, SharePoint, Access, SQL, PHP, etc.
• This position is fully remote; however, the candidate may occasionally be required to report on-site.
• While U.S. citizenship is not a requirement for either position, all proposed candidates must legally reside within the United States at the time of award.

Responsibilities

• Follow Agile SCRUM Methodology, other frameworks, governance processes, and best practices.
• Maintain professional relationships with customers, management, colleagues and deliver high-quality customer service
• Supporting the Product team in testing sites, systems, and applications before client rollout
• Evaluate and recommend various testing tools appropriate for the various technologies used in the House to define and generate automated, repeatable testing scripts
• Assess quality of new features or new systems against Customer Experience, User Experience, and Accessibility
• Document test results to support the efficient resolution of problems and to capture defect data.
• Define repeatable testing strategies and documentation for concurrent and future testers; define automated testing strategies as possible
• Execute tests to compare results with requirements, to identify defects, and to ensure compliance (e.g., systems, functionality, etc.)
• Recreate identified defects to assist in the resolution process
• Participate in defect management discussions with the Project Owners, Designers, and Developers to ensure defects are fixed in a timely manner and adequately tracked
• Produce and communicate test result reports for Change Management process, and for a range of potential audiences (Managers, Developers, Product Owners, or Executives)
• Conduct rapid smoke tests as part of an Agile development environment

Minimum Qualifications

• 2+ years of experience in QA testing of applications, web sites, and web applications
• Experience with Drupal 10.x and 11.x environments
• Experience with test plan creation, test case reviews, test execution, defect resolution and root cause analysis
• For web application testing, knowledge with various technologies (any of the following: HTML5, JavaScript, CSS3, .Net, SharePoint, Access, SQL, PHP, etc.) desired
• Preferred Candidate: 2 years of testing Drupal-based websites.
• Preferred Candidate: Demonstrated expertise in Drupal content management testing, including experience with content types, taxonomies, and workflows
• Preferred Candidate: Experience with Drupal module and theme testing, including understanding module dependencies and theme inheritance
• Preferred Candidate: Experience testing complex integrations, third-party APIs, and custom Drupal modules
• Preferred Candidate: Familiarity with HTML5, CSS, JavaScript and accessibility features.
• Possess a degree in Computer Science, Information Systems, Mathematics, Statistics or related field or the equivalent in education and work experience

Skills / Technologies

• Perform manual and automated testing on Drupal 10.x and 11.x environments
• Ensure cross-browser compatibility and responsive design adherence
• Validate content accuracy and functionality across different user roles.
• Conduct regression testing after updates, patches, and deployments.
• Ensure compliance with accessibility standards (e.g., WCAG 2.1 Level AA, Section 508).
• Assess and analyze areas of concern for accessibility non-compliance and resolving specific accessibility defects.
• Collaborate with developers, designers, and stakeholders for issue resolution.
• Create and maintain detailed test plans and test cases tailored for complex Drupal sites.
• Enhance QA processes through recommendations and best practices.
• Support migration testing from Drupal 10 to 11 to ensure data integrity and functional parity post-migration.
• Test complex workflows, integrations, and third-party modules to ensure stability and compliance with functional requirements.
• Participate in requirements, design/development reviews, and product planning sessions to proactively validate usability and testability.
• Test complex Drupal workflows and permissions.
• Validate module interactions and dependencies.
• Test content types and taxonomies.
• Verify media handling and file management.
• Test search functionality and content indexing.
• Validate form submissions and data processing.
• Conduct thorough regression testing after updates and deployments.
• Test content migration processes between Drupal versions.
• Validate theme implementations and responsive design.
• Test multi-site configurations and shared functionality.
• Ensure familiarity with Drupal features, modules, and overall site structure to effectively test functionality and integrations.
• Create and maintain detailed test plans and test cases tailored for complex Drupal sites, ensuring appropriate format and level of detail.

Other project management and contract-related functions as needed