Minimum of 13 years' experience in technology or software development
Degree from an accredited college/university in an applicable field (or four additional years of related experience if not in the applicable field)
Typically performs all functional duties independently
Special credentials (licenses and/or certifications) may be required at the Task Order level
Requirements:
Perform systems analysis, develop requirements documentation, and create/conduct customer acceptance tests for the PTR system (45+ interfaces/components).
Analyze new/changed business requirements and develop test data and acceptance test plans for multiple domains including Retail/Commercial Mailer, PTR, Extra Services, Mailing Services, Confirm Services, Ground/Expedited Shipping, Scanners, Web tools, Call Center/IVR, EDW/PTR Reports, MyPO, and related processes.
Lead acceptance testing on US Government Client premises using IMD scanners, Commercial Mailer Electronic Files, Intranet/Internet tracking screens, PTR web applications, EDW, PTR reports, IVR, and related tools; produce detailed test results and maintain test schedules.
Serve as technical liaison and subject matter expert for the Mail and Package Information Systems group; provide consulting, peer-review input, advisory services, and maintain documentation for PTR business logic and related products/services.
Job description
Business Systems Analyst - Location is remote
Description: Systems Requirements and Acceptance Testing
Perform systems analysis, develop requirements documentation, and create and conduct customer acceptance tests for all components of the PTR system (more than 45 separate interfaces and components).
• Analyze new business requirements or changes to existing requirements and generate test data for the following areas:
• Retail and Commercial Mailer systems
• PTR
• Extra Services
• Mailing Services
• Confirm Services
• Ground Shipping
• Expedited Services
• Scanners
• Global Business
• Business Mail Entry and Payment Technology
• Operations and Engineering
• Web (internet, intranet, Web Tools, Click-N-Ship)
• Call Center / IVR
• EDW and PTR Reports
• Same Day and Delivery Day Specific Products
• MyPO
• Gather business needs documentation from business owners throughout the US Government Client organization.
• Develop requirements documentation for each required change according to established standards provided by US Government Client.
• Develop a customer acceptance test plan for each itemized requirement, including specifying detailed test data regarding input and expected output, according to established standards provided by US Government Client.
• Analyze business and technical requirements and design solutions.
• Review system test materials provided by US Government Client for tests conducted by the Information Technology group.
• Conduct acceptance tests on US Government Client premises, using Intelligent Mail Device (IMD) scanners, Commercial Mailer Electronic Files, Commercial Mailer Extract files, Intranet tracking screens, Internet tracking screens, Product Tracking and Reporting System web applications, Program Registration system, Electronic Marketing Reporting System (EMRS), Expedited Service Specialist (ESS) web application, PTR reports, Call Center Agent screens or Integrated Voice Response (IVR) system, Enterprise Data Warehouse (EDW), PostalOne!, POS ONE, and APCs, as appropriate.
• Produce detailed documentation regarding test results according to standards provided by US Government Client.
• Develop requirements development status reports and test schedules according to standards developed by US Government Client.
• Analyze and document PTR business logic, including database and processing rules, and update documentation as new requirements are developed.
• Initiate, develop, and maintain documentation for products and services connected to Confirmation and Extra Services.
• Analyze current PTR processes and provide input regarding improvements and changes.
• Perform ad-hoc research and analysis using US Government Client provided applications and tools.
• Participate in and review database design and data modeling
Consulting Activities:
• Performs consulting activities and provides technical assistance for the Mail and Package Information Systems group on the Product Tracking and Reporting System.
• Perform expert level duties as the primary consultant for the Product Tracking and Reporting System.
• Act as technical liaison between the Mail and Package Information Systems group and Information Technology.
• Provide subject matter expertise to internal and external customers of the Product Tracking and Reporting System.
• Provide subject matter expertise during peer review sessions to assist team members in strengthening business needs and requirements documents.
• Provide subject matter expertise on customer files and extracts.
• Provide advisory services as needed to the Manager and staff.
• Supplier will provide deliverables to the Manager, Program Manager, or designee.
• Advise and make relevant recommendations for proposed system changes submitted by internal customers that will more closely align them with business strategic goals.
Additional Required Skills/Experience:
• Minimum of 13 years' experience, in technology or software development preferred.
o A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
o Typically performs all functional duties independently.
o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
