Systems Admin- Azure

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.

Job Description
This is a hands-on technical role focused on maintaining the reliability, performance, and security of a Microsoft Azure–based infrastructure supporting a complex, integration-heavy enterprise application.

The ideal candidate is a strong Azure operator who is comfortable working in production environments, troubleshooting across infrastructure and applications, and supporting systems that integrate with external platforms and customer environments.

This role is critical to improving operational stability, reducing reactive support, and helping scale the platform as Delegate continues to grow.
Key Responsibilities

Azure Infrastructure & Platform Operations

• Administer and support Microsoft Azure environments (VMs, networking, storage, platform services)
• Support multiple environments (Production, Test, Training)
• Monitor system performance, availability, and health
• Troubleshoot infrastructure, application, and connectivity issues
• Support patching, upgrades, and lifecycle management

Incident Response & Operational Support

• Respond to and resolve production incidents
• Participate in triage, root cause analysis, and remediation
• Support alerting systems and proactive issue detection
• Participate in escalation and after-hours support as needed

Monitoring, Logging & Visibility

• Improve monitoring, alerting, and logging
• Tune alerts and reduce noise
• Use telemetry and dashboards for operational awareness

Integration & Application Support

• Support platforms like Rhapsody and similar integration tools
• Troubleshoot HL7 message flows, interfaces, and connectivity
• Support onboarding of new customer integrations

Operational Maturity & Standardization

• Reduce configuration drift across environments
• Document systems and operational runbooks
• Improve repeatability and reduce reactive support

Security & Compliance

• Support secure configurations in a HIPAA-regulated environment
• Assist with vulnerability remediation and policy and procedure support

Required Qualifications

• 4–8 years in systems administration or cloud infrastructure
• Hands-on Microsoft Azure experience
• Strong troubleshooting across infrastructure and networking
• Experience supporting production environments

Preferred Qualifications

• Enterprise SaaS / ERP platform experience
• Integration platforms (Rhapsody, Mirth, Cloverleaf)
• HL7 familiarity
• HIPAA / SOC 2 exposure
• Managed cloud provider experience

Important Note
This is a hands-on technical role working directly in Azure and related systems daily to troubleshoot, support operations, and maintain platform stability.

Benefits include:

• Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
• Matching 401k retirement plan + IRA's and Roth IRA's
• Generous paid time off and paid holidays
• Employee recruitment/referral bonus
• Paid community service hours
• Tuition reimbursement
• Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.