As a Help Desk Technical Manager, you will support the program through cross-functional collaboration, analysis, and operational execution. You will contribute to risk identification, issue resolution, and coordination efforts across technical and non-technical teams. Your role helps ensure alignment with program goals, supports timely decision-making, and maintains continuity of complex program activities. You will deliver structured communication, documentation, and stakeholder engagement to advance EHR modernization outcomes.
Key Responsibilities:
• Coordinate with technical and functional teams to support program objectives
• Identify risks, issues, and dependencies and support mitigation activities
• Prepare documentation, reports, and briefings for leadership
• Support cross-team collaboration and stakeholder engagement
• Maintain tracking of tasks, action items, and project progress
• Assist in troubleshooting and issue resolution across assigned domains
•Provide systems design across a variety of complex IAM integrations.
•Conduct troubleshooting, validation, and root-cause analysis.
Here is what you need:
• Strong communication and collaboration skills
• Ability to analyze information and support decision-making
• Experience with documentation and reporting
• Ability to work with cross-functional teams in a dynamic environment
• Proficiency with productivity and tracking tools
• Strong leadership skills
Bonus if you have:
• Experience supporting Client or other federal programs
• Knowledge of Millennium EHR systems or healthcare IT
• Background in IAM, agile dev, cybersecurity, data, testing, or operations
Education:
Bachelor’s degree in a relevant field; Master’s preferred for senior or lead roles.

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