Key Facts

Remote From:

Anywhere

Full time

Junior (1-2 years)

English

Hard Skills

Blended Learning Shift Scheduling Voice User Interface Customer Centricity

Other Skills

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Customer Service
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Microsoft Excel
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Problem Solving
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Decision Making
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Technical Acumen
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Analytical Skills
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Microsoft Office
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Adaptability
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Active Listening
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Teamwork
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Politeness
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Willingness To Learn
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Empathy

Roles & Responsibilities

Proven customer service experience in the BPO industry
Excellent oral and written communication skills
Ability to provide customer support across multiple platforms (email, chat, phone, etc.)
Flexible to work in a fast-paced environment and across voice, non-voice or blended programs (including weekend/holiday shifts)

Requirements:

Provide exceptional customer service and resolve inquiries across multiple channels (email, chat, phone) in a fast-paced BPO environment
Demonstrate empathy, active listening and problem-solving to make decisions and take action based on sound reasoning
Collaborate with peers, supervisors, and management to achieve client and corporate goals, and work with minimal supervision
Adapt to changing work environments and shifts, participate in required training, and maintain accuracy and attention to detail while working remotely

Job description

Description

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!

We're looking for individuals with:

Proven customer service experience in the BPO industry.
Excellent oral and written communication skills.
The ability to provide customer support over various platforms (email, chat, phone, etc.).
Ability to work in a fast-paced environment
Flexible and willing to be assigned in a voice, non-voice or blended programs
Knowledgeable about Microsoft Office applications with Average MS Excel Skills
Ability to convey information effectively
Must be willing to take part in required initial training
Excellent problem solving skills
Flexibility to work multiple shifts during the weekends or on holiday.
Excellent organizational skills and attention to detail.
Can work with minimal supervision
Some analytical skills
Some technical abilities

Requirements

To be successful, you must possess the following:

At least 1-year BPO experience
Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
Excellent oral and written communication skills.
Collaborates with peers, supervisors, and management to achieve corporate and client goals.
Able to adapt to a changing work environment

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Ready to apply?

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