Business Application Engineer

Parthenon Management Group

POSITION DESCRIPTION

Position: Business Application Engineer

Reports to: Director of Innovation and Director of Information Technology

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We are Solutionaries. 

Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future. 

The Senior Business Application Engineer will support PMG’s goals, values, and philosophy by exhibiting excellence, quality service, commitment, and accountability. As a member of the PMG team, you will be responsible for the maintenance and enhancement of software platforms for Parthenon Management Group and all its clients. 

PRIMARY DUTIES AND RESPONSIBILITIES include the following but are not limited to:

• Meet regularly with the Business Applications Team and business analysts to clarify priorities and requirements.
• Quickly translate user/business requirements into solid technical specifications.
• Design, develop, test, debug, and document application features and enhancements for the AMS platform.
• Build and maintain relational and dimensional data models; write efficient SQL and optimize queries.
• Implement integrations between the AMS and client websites or third-party systems.
• Participate in code reviews, both giving and receiving constructive feedback.
• Create and maintain technical documentation, deployment guides, and runbooks.
• Assist in developing and maintaining CI/CD pipelines and automated testing.
• Support deployment processes and post-deployment validation.
• Collaborate with senior engineers on solution architecture and technical approach.
• Troubleshoot and resolve production issues in collaboration with the team; participate in on-call rotation.
• Contribute to mobile app development and maintenance under the guidance of senior engineers.
• Support client onboarding from a technical/AMS perspective (data migration, configuration, etc.).
• Actively suggest improvements to existing systems and processes.
• Assist with database reporting, Excel data manipulation, and ad-hoc data tasks.
• Provide supplemental IT support and help onboard new team members (hardware, accounts).
• Perform other duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: 

• Participate in the on-call rotation and help resolve incidents outside regular business hours (with senior backup when needed).
• Serve as a backup escalation point for complex support tickets or client issues.
• Assist in gathering requirements and preparing documentation for internal IT audits and compliance efforts (SOC 2, GDPR, etc.).
• Contribute ideas and effort estimates during annual budgeting and sprint planning cycles.
• Help create or update departmental runbooks, monitoring dashboards, and alerting rules.
• Occasionally present technical topics or demo completed work in team or company-wide meetings.
• Actively participate in knowledge-sharing sessions and brown-bag lunches.
• Provide constructive feedback during retrospectives to continuously improve team processes.
• Other duties as assigned.

WORK ENVIRONMENT

Position is in an office setting or work from home that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing, and walking extensively throughout the day.

BENEFITS

People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethics. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing, and more, PMG takes great care of its team members.

• We offer:
• Medical, Vision, and Dental insurance
• Disability insurance
• 401(k)
• 2 Personal Days, 8 Paid Holidays, PTO Days
• 6 weeks parental leave
• Employee Development
• PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime. 
• We are passionate about creating a workplace that promotes and values diversity. We serve associations who are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.

PREFERRED EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s Degree, Training program or experience as a full-stack developer with 4 years minimum experience, understand core components of software development.
• Six (6) years’ working on an Agile/Scrum Team or some form of software development project management
• Ability and enthusiasm for quickly learning new technologies.
• Experience with the following technologies is required: JavaScript Frameworks, HTML, CSS, PHP (WordPress & Symfony & Composer), Linux (Apache, Nginx, PostGress, MySQL, Shell Scripting), Docker, and AWS (Lambda, EC2, SES, SQS, CloudFront)
• Experience with the following technologies is preferred but not required: Domain Name Services, TCP/IP Model, Authentication (X.509 Certificates, SAML, JWT), Windows System Administration, C# .NET, NextJS, Ionic React, WebSocket Pub/Sub, Test Driven Development, Experience Building REST or GraphQL Backends, Relational database queries and data model changes.
• Experience with eCommerce / Payment Card Industry Standards and Conference / Convention Planning and Management is a plus
• Ability to communicate and assist staff in the office with technology related issues. 
• Ability to prioritize and manage multiple projects at one time.
• Creative Problem Solver. 
• Creates an inclusive and dynamic culture.