Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Root Cause Analysis Project Management Issue Management Statistical Reporting Business Strategies Microsoft Operating Systems Industry Trend Analysis Solution Architecture Stakeholder Communications Impact Assessment Data Collection Cross-Functional Collaboration Business Process Improvement Escalation Management Analytics Customer Requirements Analysis Employee Coaching

Other Skills

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Report Writing
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Business Acumen
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Needs Assessment
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Operations
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Prioritization
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Decision Making
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Accountability
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Communication
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Teamwork
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Time Management
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Learning Agility
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Social Skills

Roles & Responsibilities

Bachelor's degree required
4+ years analytical reporting experience
3+ years of experience in operations, process improvement
Six Sigma yellow belt certification required within one year of start date

Requirements:

Monitor Issue Management Tool for tracking and assessment
Utilize root cause analysis strategies and documentation to communicate outcomes to end users and stakeholders
Assess and prioritize urgency (critical, high, medium, low) and impact of issue to cross-functional teams
Provide issue status updates to Issue Management Manager and stakeholders

RxBenefits, Inc.

Pharmaceuticals

About RxBenefits, Inc.

Founded in 1995 and headquartered in Birmingham, AL with an office in Towson, MD, RxBenefits is the employee benefit industry’s first and only technology-enabled pharmacy benefits optimizer (PBO). Today, we employ more than 700 pharmacy pricing, data, and clinical experts to deliver prescription benefit savings to employee benefit consultants and their self-funded clients. RxBenefits exists to ensure EBC’s can offer mid-sized employers and their members an affordable pharmacy benefit solution combined with a Fortune 100 service experience. Our unique approach is enabled by our market-leading purchasing power, independent clinical solutions and high-touch superior service, allowing our clients to achieve their pharmacy program objectives. RxBenefits’ unwavering commitment to keeping pharmacy benefits affordable has created a better solution for the ever-changing market. RxBenefits provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Company type: SME

Industry: Pharmaceuticals

Founded: 2018

Company size: 501 - 1000

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Job description

RxBenefits is hiring! The Issue Management Triage Analyst is uniquely positioned to ensure the success of people and processes to deliver upon and exceed client expectations. The Client Issue Management Triage Analyst will report to the Manager, Client Issue Management. This role will have focused responsibilities on reviewing, prioritizing and identifying department responsible for action for resolution. This role will collaborate across teams within RxBenefits for issue intake monitoring and resolution. The successful candidate will be a proactive, organized, and innovative individual capable of directing and improving our business processes.

Essential Job Responsibilities Include:

Monitor Issue Management Tool for tracking and assessment.
Utilize root cause analysis strategies and documentation to communicate outcomes to end users and stakeholders.
Assess and prioritize urgency (critical, high, medium, low) and impact of issue to cross-functional teams.
Communicate urgent escalations to impacted teams for resolutions.
Complete trends analysis regularly to communicate with Issue Management Manage and stakeholders.
Identify department, enterprise and member impact to reduce.
Identify coaching opportunities for end users by collaborating with managers based on trends.
Identify year-over-year trends for continuous improvement opportunities.
Provide issue status updates to Issue Management Manager and stakeholders.

Required Skills / Experience:

Bachelor’s degree required.
4+ years of analytical reporting experience.
3+ years of experience in operations, process, improvement role.
2+ years of experience in pharmacy benefits or related industry.
Six Sigma yellow belt certification required within one year of start date.
Experience with needs assessments and report development.
Advanced skills within company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint) required.
Smartsheet or project management system/tool experience required.
Proven history of utilizing issue management processes and working among cross-functional teams.
Strong understanding of root cause analysis process.
Experience gathering, conducting analysis and evaluating data, identifying actionable insights, and developing clear and compelling solutions and strategies from the findings.
Broad business knowledge and ability to link customer needs with business processes.
Highly collaborative team player with the ability to work effectively across all departments to build successful relationships with various stakeholders to drive a culture of accountability.
Excellent communication and interpersonal skills; able to work with people of varied technical backgrounds and management levels.
A high level of curiosity, passion for learning, and passion to help others be successful.
Ability to manage workload autonomously, make decisions, work in a complex environment.

Based on relevant market data and other factors, the anticipated hiring range for this role is $67,200 to $84,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most