Manager, Fleet Operations

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Summary: Inside of our consumer success, Driven Fleet is that fastest growing area of our business, and we are looking for GREAT people to continue driving sales growth to our participating fleet locations by working closely with our participating locations, sales and business development teams; specifically supporting our glass segment. (Auto Glass Now)

Primary Responsibilities:

• Support of sales team on all customer-related B2B initiatives:

  • Supporting all aspects of the fleet sales process

    • Mapping, pricing, claim workflow, directive creation, issue resolution, on-boarding

  • Generate reporting tracking specific client SLA’s

    • Monitor sales trends

    • Formulate action plan for performance improvement

  • Maintain insight over timelines for customer pipeline and other team initiatives

  • Support of customer service issue resolution at center level

  • Partner with store level leaders to drive strategic sales growth initiatives

  • Plan and execute sales ramps that are aligned with the financial budget of Auto Glass Now centers

• Responsible to strategically think of ways to grow, develop, and create sustainability of Auto Glass Now

  • Support new store openings by identifying fleet opportunities to drive sales activity and boost new store sales ramp

• Account set up within POS system and store level training for specific fleet partner requirements

• Direct liaison between fleet team and Auto Glass Now corporate staff

• Ability to partner cross-functionally within Driven Brands with other corporate support partners like Billing, Analytics, Procurement etc. to maximize the fleet business

• Travel 10-20%

Qualifications:

To be considered for this position, you must meet the following requirements:

• Excellent communications skills, both verbal and written; ability to interact in various social situations

• Auto glass background preferred

• Firm grasp of all Microsoft Office programs, specifically Excel

• Project Management knowledge

• Creative and strategic thinker

• Ability to analyze complex data and translate insights into timely, effective solutions

• Goal oriented self-motivator

• Strong organizational skills

• Flexibility to pivot as business needs change

• Bachelor’s degree preferred but not mandated

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Position Location:

Compensation Range:

Compensation Frequency:

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.