Program Manager, HSPRS

Overview:

The Children’s Services Department (CSD), which includes the Home Study and Post Release Services (HSPRS) Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, culturally competent, and trauma-responsive lens that empowers the children and families we walk alongside.  To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States. 

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

Purpose:

The Program Manager, HSPRS, is a key member of the Program Implementation team.  This position is responsible for managing program delivery and directly supervising a team of geographically disbursed case managers whose primary responsibility is conducting Post Release Services (Level 1 and 2) and Home Studies as assigned.  The Program Manager is responsible to ensure a high performing and well-supported team.  This position is responsible to promote service delivery that is trauma-informed, strengths-based and culturally and linguistically appropriate, while maintaining compliance with core policies and procedures.  The position is also responsible to engage with community stakeholders to promote effective relationships that facilitate access to resources for clients. 

Responsibilities:

Program Implementation

 

• Maintain up-to-date knowledge on ORR Policy and Procedures and CWS policies and procedures.
• Ensures compliance as it relates to the delivery of Post Release Services and home studies (as assigned) with attention to timeliness and accuracy of core service delivery.
• Manages the oversight of virtual and in-person PRS services.
• Manages the oversight of home studies, as assigned.
• Supports team to reach capacity goals, assign and manage caseloads.
• Reviews and approves all PRS reports in a timely manner and ensures quality of care to clients.
• Ensures timely submission of required Notices of Concerns, reports and other documentation to the donor.
• Supports staff in responding appropriately to crisis situations (abuse, trafficking, exploitation, etc.) that arise and seeks technical support as needed.
• Identifies and reports trends in service delivery.
• Actively participates in network meetings and activities and contributes to content creation that is responsive to client needs and trends.
• Ensures staff meet donor requirements and satisfactory completion of required trainings.
• Contributes content to training and standard operating procedures and socializes changes timely to ensure compliance with ORR and CWS expectations.
• Conducts monitoring efforts for core service delivery and leads the response efforts to address gaps in compliance that may arise.
• Prepares for monitoring by CWS and ORR and responds accordingly to monitoring reports and corrective actions, as needed.
• Works collaboratively with HSPRS team to create and implement continuous quality improvement initiatives.
• Provides data for quarterly and annual reporting to the donor.

 

 

Community Engagement:

• Oversees resource linkage and ensures resources are viable and relevant
• Elevates the visibility of the HSPRS program within the local communities in the areas of their geographic responsibility to increase access to supportive services for clients
• Conducts outreach and education among local service providers and systems to improve awareness and understanding of population and PRS services.

 

People Management:

 

• Promotes positive team morale, staff safety and well-being.
• Provides direct supervision to a team of 8-10 Case Managers and creates opportunities for mutual sharing of expertise across teams.
• Supports direct reports to create goals, learning and development and manage performance.
• Leads hiring efforts for vacant positions as needs arise.

 

Other:

• Serves as a mandated reporter and ensure reporting of suspected abuse or neglect in accordance with CWS policies and procedures.
• Other duties as assigned.

Qualifications:

Experience

• Minimum of three years of experience conducting home studies and writing assessment reports, working with children and youth, family reunification/ preservation, and or foster care/child welfare and previous work experience and interest working with foreign born populations is required.
• A minimum of one year of prior supervisory experience required.
• Experience supervising large teams geographically disbursed highly preferred.
• Demonstrated experience building and maintaining external partnerships required.

Skills

 

• Fluency in written and verbal English and Spanish required.
• Superior written and verbal communication skills.
• Ability to track and analyze data and adjust plans to ensure performance.
• Strong writing skills.
• Proficient in Microsoft Office applications.
• Experience using database for client record keeping.
• Organized and ability to work in a fast-paced, high-pressure environment.
• Strong organizational skills and ability to remain nimble, flexible and manage competing priorities in a fast-paced, high-pressure environment.

 

Education/Certifications

 

• Master’s degree in social work, psychology, sociology, or other relevant behavioral science highly preferred.
• Bachelor’s degree in above noted fields with at least three years of progressive employment experience that demonstrates supervisory and case management experience will be considered.
•  Licensed or license eligible highly preferred, but not required.

Special Requirements:

• Able to sit for an extended period.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
• Remote position must have access to reliable internet and appropriate work space.
• Standard work hours with occasional evening or weekend assignment.
• Successfully pass Motor Vehicle Records, SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS).
• Valid driver's license, personal vehicle and insurance required.
• Reasonable proximity to airport for occasional travel required (network conference, supervision, training and monitoring visits, program retreat, etc.).

Benefits : CWS offers a competitive benefits package that includes:     - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       - Life Insurance and AD&D                                              - Long Term and Short-Term Disability                                                   - Employee Assistance Program (EAP)                                                  - Health Savings Account                                                - Flexible Spending Accounts