Key Facts

Remote From:

Full time

Junior (1-2 years)

Russian, English

Hard Skills

B2B Advertising Cyberinfrastructure Process Management Incident Management Software Documentation JIRA Organizational Structure

Other Skills

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Customer Service
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Microsoft Software
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Progress Reporting
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Microsoft Excel
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Success Driven
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Communication
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Teamwork
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Self-Motivation

Roles & Responsibilities

Previous experience in a Customer Service environment
English level: Upper-Intermediate (B2) or higher
Strong communication skills and the ability to work effectively as a team player
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

Requirements:

Respond to requests from B2B gaming providers and provide timely status updates within established SLAs
Track issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
Manages and coordinates urgent and complicated support issues
Cooperating with various IT support teams inside the company on user-related queries

SOFTSWISS

Computer Software / SaaS

About SOFTSWISS

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company type: Large

Industry: Computer Software / SaaS

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Support Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

Game Aggregator:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will be responsible for ensuring smooth and effective support operations for our B2B gaming partners, acting as a key point of contact and facilitating collaboration across internal teams.

Key responsibilities:

Respond to requests from B2B gaming providers and provide timely status updates within established SLA’s
Track issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
Manages and coordinates urgent and complicated support issues
Cooperating with various IT support teams inside the company on user-related queries

Required Experience:

Previous experience in a Customer Service environment
English level: Upper-Intermediate (B2) or higher
Strong communication skills and the ability to work effectively as a team player
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Self-motivated, results-driven, and well-organized

Nice to have:

Understanding of Online Gambling
Experience with Jira
Proficiency in Excel
Knowledge of Russian

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events