Billing Coordinator

About Transnetyx

Transnetyx is a Global Biotechnology Software Company. We've built an entire suite of services to help streamline research, so that researchers can focus on what matters most – research that leads to discovery. And supported by a dedicated team of people ready to deliver an exceptional experience.

Transnetyx is headquartered in Memphis, Tennessee, dedicated to advancing research. Since 2000, Transnetyx has genotyped over 25 million samples worldwide with 99.97 percent accuracy, serving thousands of researchers in universities, hospitals, and bioscience companies globally. The company's mission is to help scientists accelerate research by removing redundant tests and optimizing resources through automation.

 
At Transnetyx, we are committed to excellence in customer service and financial operations.  We value teamwork, innovation, and integrity, and we are seeking a Billing Coordinator who will play a critical role in ensuring the accuracy and efficiency of our customer invoicing processes.

Role Overview
As a Billing Coordinator, you will manage complex and non-standard customer billing scenarios, working closely with finance, operations, and customer teams. This is not a data-entry role; it requires analytical thinking, attention to detail, and the ability to execute billing exceptions. You’ll help maintain accurate records, streamline invoicing processes, and support revenue accuracy across our customer base.

Responsibilities
• Manage invoicing for centrally-billed and high-volume customers, including unique or exception scenarios
• Facilitate manual adjustments and discounts while ensuring compliance with company policies
• Audit billing queues daily to identify errors, exceptions, or non-billable items
• Maintain and update customer price lists in billing/order management systems
• Generate reports and summaries in Excel and PDFs to support internal teams and customers
• Collaborate with finance and operations teams to resolve billing inquiries
• Provide support for accounts receivable and collections when needed
• Identify opportunities to improve billing processes and workflow efficiency