Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Provider Data Management Business Communication Data Entry Industry Trend Analysis Data Mapping Data Validation Medical Record Management Credential Manager Compliance Management Stakeholder Engagement Help Desk Support Provider Data Management Data Consistency Medical Billing Internal Documentation Auditing Medical Office Procedures Medical Abbreviations Online Communication

Other Skills

•
Client Confidentiality
•
Non-Verbal Communication
•
Professionalism
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Customer Service
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Detail Oriented

Roles & Responsibilities

High school diploma or GED with at least 1 year of credentialing and/or healthcare record management or medical billing experience, or an equivalent combination of higher education and experience.
Must reside within North Carolina.
Must have a valid driver's license and be able to travel within the catchment as required.
Preferred: Associate degree or experience in medical office management and medical terminology training.

Requirements:

Process confidential and complex information with discretion and professionalism.
Prepare, process, and review oral and written material.
Review provider data in the Provider Enrollment File (PEF) and NC Tracks for accuracy and completeness, and make corrections as required.
Review PEF change reports daily to ensure consistency and make corrections as needed.

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Pay Plan Title: Support Specialist

Working Title: Provider Data Management (PDM) Support Specialist

FLSA Status: Non-Exempt

Posting Salary Range: $39,900 - $50,673

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Provider Data Management (PDM) Support Specialist to join our team! The PDM Support Specialist is responsible for providing guidance and support to the PDM Unit. The PDM Unit is responsible and focused on the management of Provider Data. This includes processing daily provider data, monitoring the Provider Enrollment File (PEF), conducting crosswalk analyses between the Provider Electronic Data (PED), PEF, NC Tracks, other state systems, and information located in Trillium Business Systems (TBS), reconciling data inaccuracies, mapping provider data, identifying trends and patterns in data, auditing data, adhering to reporting requirements and conducting provider outreach and technical assistance. The PDM Unit is responsible for reducing provider data errors in reporting and ensuring that provider data on the PEF and in TBS are aligned.

On a typical day, you might:

Process confidential and complex information with discretion and professionalism.
Prepare, process, and review oral and written material.
Review provider data information received on the Provider Enrollment File (PEF) or as loaded in NC Tracks for accuracy and completeness and make corrections as required.
Ensure accurate and timely completion of provider demographic data entry.
Review PEF change report daily to ensure consistent information and make corrections as required.
Receive and process correspondence from internal staff and external Providers with promptness.
Provide prompt technical assistance and support for both in-network providers and community stakeholders, as needed.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High school diploma or GED and a minimum of one (1) year credentialing and/or healthcare record management or medical billing experience required, OR
Equivalent combination of higher education/experience.

Must have a valid driver’s license
Must reside within North Carolina
Must be able to travel within catchment as required.

Preferred:

Associates degree

Experience in medical office management and medical terminology training.

Deadline for Application: Monday, April 6th, 2026 at 11:59pm.

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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