Technical Analyst

Optimizing the way companies manage IT assets.

How Project Support Services Contributes to Tangoe

Responsible for planning and executing project deliverables, components, and project success criteria from inception through implementation contributing to customer satisfaction.

·        Interprets requirements, identifies and communicates project scope and ensures project milestones and objectives are met. 

·        Ensures effective communication between technical and non-technical functions. 

·        Coordinates project schedules, drives task completion, and provides outstanding customer communication. 

·        Keeps management informed of key issues and risks that may impact expected business results. 

·        Drives completion of deliverables to ensure customer satisfaction

This team is highly cross-functional and operates across multiple disciplines.

How the Analyst Role Contributes to Tangoe

The Analyst, Project Support Services provides support to the Implementation and Lifecycle Organizations as technical product subject matter experts.  This role will support Tangoe’s internal client teams as well as their customers.

As an Analyst, Project Support Services, your primary duties and responsibilities include the following.  Other duties may be assigned.

·        Manipulate and load data into expense management applications

·        Work with Project Managers and Service Delivery Managers on customer projects

·        Configure platform applications based on customer’s specifications and needs

·        Provide guidance on Best Practices based on product knowledge to customer facing teams

·        Understand, and be able to communicate, application capabilities

·        Work with Tangoe support teams and follow up on resolution of issues

·        Provide technical application assistance during implementations and lifecycle including configuration

·        Analyze and manipulate data into alternative formats for data entry

·        Ensures effective communication between technical and non-technical functions

Qualifications,  Education, & Special Skills

Qualifications include:

·        3-5 years in a software or technical administrative role

·        Experience with telecommunications or Telephone Expense Management is desired

·        Proficiency with Microsoft Office Suite, particularly Excel, is required

Education:

• BS/BA or equivalent work experience required

What is Expected of You at This Level

·        Actively gain exposure to some complex tasks within the job function

·        Master most, if not all of, basic job duties

·        Complete many tasks without direct assistance or supervision

·        Demonstrates general proficiency with tools, systems and procedures required to accomplish the job

·        Begin seeing patterns in tasks and offer opportunities for more efficiency

·        Typically have 2+ years’ experience

Working conditions

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