Key Facts

Remote From:

India

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

•
Decision Making
•
Calmness Under Pressure
•
Ability To Meet Deadlines
•
Communication
•
Planning
•
Teamwork
•
Persuasive Communication
•
Presentations
•
Problem Solving

Thoucentric

About Thoucentric

Thoucentric is a niche management consulting company that uses relevant digital and functional domain expertise to solve problems in Supply Chain, Sales & Distribution, and Finance. The consulting framework of Thoucentric integrates subject matter expertise, technological understanding, structured project management, and governance. As a result, our consultants have a natural advantage over the traditional consultant, who concentrates solely on advisory services. Our consulting capabilities have been institutionalized and anchored by the industry senior partners “who have been there and done that” as people in environments like our clients’, this has allowed us to create teams who can act naturally as extensions of our client’s teams. In our problem-solving journey, we stay aware of the evolving technology landscape through partnerships with the best in the business. Thoucentric collaborates with our technology partners to develop strategies, and our consultants work on end-to-end projects incorporating these world-class technologies. In the process, we have built a state-of-the-art digital workforce of data scientists, engineers, and visualization experts, creating solutions for clients who want to develop point solutions themselves. Thoucentric Labs’ successful product launches in the areas of demand forecasting, predictive quality, business scenario planning, and commodity price forecasting validate our excellent problem-solving skills.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

About Thoucentric:

Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.

We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.

We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 300+ consultants strong coming with strong diverse background fueling our growth story in India and across four other global locations viz. US, UK, Singapore, and Australia.

Thoucentric is an ‘Ethos’ that epitomizes the essence of being a good human… living a life of purpose… being life itself! We are an extension of ourselves together! We breed the basic human values of trust, freedom, nimbleness, compassion, integrity, passion, persistence & conviction.

JOB DESCRIPTION

Role Overview

We are seeking a Salesforce CG Cloud & Retail Execution Lead with hands-on experience implementing Salesforce CG Cloud and configuring Retail Execution within Salesforce CG Cloud. The role is primarily functional in nature, with a strong appreciation for technical aspects, and demands deep FMCG domain knowledge, stakeholder management, and the ability to work closely with technical teams to deliver high-quality implementations.

Key Responsibilities

1. Business Analysis & Requirement Gathering

a. Conduct workshops with business stakeholders to understand current processes, pain points, and desired outcomes.

b. Collaborate with Sales, Trade Marketing, Finance, and Supply Chain teams to align Retail execution processes with business objectives.

c. Translate business needs into clear, structured user stories, acceptance criteria, and functional requirements.

d. Create end-to-end process maps, data models, and gap analysis.

2. Solution Design & Functional Ownership

a. Design scalable and best-practice Salesforce solutions aligned to business objectives.

b. Lead end-to-end implementation of Salesforce CG Cloud (Retail Execution) to support trade planning, budgeting, execution, settlement, and in-store retail activities.

c. Define integration architecture leveraging APIs, middleware, and event-based patterns to ensure reliability, scalability, and performance.

d. Integrate Salesforce CG Cloud with upstream and downstream systems (e.g., ERP, DMS, Retail Execution platforms, analytics tools) for accurate data flow.

e. Define data migration and data quality requirements.

3. Implementation Coordination

a. Work closely with Salesforce developers, integration teams, and TPM teams to drive timely and high-quality delivery.

b. Identify risks, dependencies, and integration bottlenecks, and proactively recommend mitigation strategies.

c. Support UAT, cutover planning, go-live readiness, and hyper care for CG Cloud (TPM and Retail Execution) implementations.

4. Stakeholder & Project Management

a. Act as the primary liaison between business teams and technical teams.

b. Manage client expectations, drive decisions, and ensure solutions sign-offs.

c. Support project planning, risk identification, and dependency management.

5. Change Management & Training

a. Prepare training materials and deliver end-user training sessions.

b. Support change management activities and ensure user adoption.

c. Provide post go-live hyper care and continuous improvement recommendations.

Required Skills & Experience

Functional Expertise

· 3-5 years of hands-on experience as a Salesforce Functional Consultant/Business Analyst, with a strong functional orientation and technical awareness.

· Proven experience implementing Salesforce CG Cloud (TPM and/or Retail Execution) in an FMCG or consumer goods environment; FMCG experience is strongly preferred.

· Strong hands-on experience configuring Sellables (products, packs, promotional SKUs) and Retail Execution modules (surveys, store visits, perfect store) within Salesforce CG Cloud.

· Ability to translate trade marketing, sales, and retail execution requirements into scalable Salesforce CG Cloud solutions.

· Experience in writing user stories, process flows, BRDs/FRDs, and mapping business processes.

Technical Appreciation

· Hands-on Salesforce configuration skills (Flows, Permissions, Objects, Validation Rules); technical depth should complement a strong functional foundation.

· Understanding of APIs, integration patterns, and data migration approaches.

· Ability to collaborate with technical teams (developers, architects).

Tools

· JIRA / Azure DevOps for user story management.

· Miro / Visio / Lucid chart for process modelling.

· Excel / PPT for reporting.

Certifications (Preferred)

· Salesforce Administrator

· Salesforce Business Analyst

· Salesforce Consumer Goods cloud

Requirements

You Are A Good Fit If This Sounds Like You:

Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation.

Works independently on complex processes and modules that may be used by one or more programs or systems.

Strong planning and organizing skills including the ability to manage several work streams simultaneously.

Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.

Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.

Good team player, self-motivated and able to work on own initiative.

Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues

Kindly note that we are working in a Hybrid Mode with base location in Bengaluru, Karnataka, this is not a remote role.