Customer Service Representative (Dutch-speaking) - Digital wallet

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. 

If you’re looking to grow and be inspired, as a Customer Service Representative for Digital wallet in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. 

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

What you will do in this role 

As a Customer Service Representative, you will: 

• Deliver exceptional support to customers via phone, chat, and email, representing a leading digital wallet with professionalism and enthusiasm. 

• Accurately document customer interactions, resolutions, and follow-ups in the CRM system. 

• Collaborate with team members to continuously improve the customer experience. 

• Stay informed on the latest products, policies, and services to provide timely and accurate information. 

• Demonstrate warmth, empathy, and enthusiasm in every customer interaction. 

• Apply your knowledge of digital wallet products to troubleshoot issues and resolve customer concerns efficiently. 

Your qualifications 

Concentrix is a great match if you: 

• Have a high level of Dutch (C1 written and oral) and a good level of English (B2) 

• Have 1 year of experience working in a fast-paced team-based retail, hospitality or customer service environment is preferred. 

• High school diploma (or the applicate hiring country equivalent). 

• Have experience in an internet company, financial services industry or transaction processor preferred. 

• Are strong attention to detail and organizational skills. 

• Strong working knowledge of pc-based internet and software applications. 

• Are excellent problem-solving skills and a creative, solution-oriented mindset. 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you 

In this role, we offer benefits that help you support your unique lifestyle: 

• Support a recognized digital wallet brand known for its commitment to security, innovation, and exceptional customer experience. 

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) 

• Competitive salary and performance bonus 

• Full Work from Home position based in Lisbon, Portugal. (Training is on-site) 

• Refer-a-friend (referral) bonus opportunities 

• Full paid training on the company and the project you'll be working on 

• Career development programs

Experience the best version of you!