Description
At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
Responsibilities:
- Act as the Single Point of Contact (SPOC) for NOC Operations, covering Transmission (TX), RAN, and the Technical Help Desk.
- Manage customer escalations and expectations, developing and executing improvement plans to consistently meet SLAs and KPIs.
- Serve as the Subject Matter Expert (SME) for Transmission Networks (SDH, DWDM, OTN) to ensure stable operations.
- Lead a team of 50+ engineers, identifying knowledge gaps and driving competence-building initiatives.
- Support the Service Manager in SLA/KPI mitigation and formal sign-offs.
- Conduct post-mortem reviews for critical incidents and ensure the implementation of corrective actions.
- Drive automation implementation to increase operational efficiency within the NOC.
- Participate in governance meetings with both internal and external stakeholders.
Requirements:
- 12-15 years of experience working with OEMs or Tier 1 mobile service providers in a Network Operation Centre (NOC).
- 4-5 years of experience managing large teams (50+ engineers).
- Hands-on expertise in Transmission technologies: SDH, DWDM, and OTN network operations.
- Deep understanding of telecom domains: 2G, 3G, LTE, and 5G.
- Proficiency in Vendor NMS/EMS platforms (e.g., Huawei, Alcatel, Adva, Ericsson, Nokia).
- Experience in transmission circuit provisioning and network optimization.
- Solid understanding of mobile backhaul networks (MPLS, Ethernet).
- Strong knowledge of Change and Problem Management frameworks.
- BTech degree in Electronics & Communication (ECE), Computer Science, or Telecommunications.
- CCNA Certification is required.
Languages
- Advanced Oral English.
- Advanced Spanish.
Note:
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/
Requirements
Requirements:
- 12-15 years of experience working with OEMs or Tier 1 mobile service providers in a Network Operation Centre (NOC).
- 4-5 years of experience managing large teams (50+ engineers).
- Hands-on expertise in Transmission technologies: SDH, DWDM, and OTN network operations.
- Deep understanding of telecom domains: 2G, 3G, LTE, and 5G.
- Proficiency in Vendor NMS/EMS platforms (e.g., Huawei, Alcatel, Adva, Ericsson, Nokia).
- Experience in transmission circuit provisioning and network optimization.
- Solid understanding of mobile backhaul networks (MPLS, Ethernet).
- Strong knowledge of Change and Problem Management frameworks.
- BTech degree in Electronics & Communication (ECE), Computer Science, or Telecommunications.
- CCNA Certification is required.
