About WhiteCoat WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.
Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.
With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.
The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.
We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations, adherence to service level agreements (SLAs), and smooth coordination between users, clinicians, and internal WhiteCoat teams.
This is a remote role, based in Kuala Lumpur, supporting Hong Kong operational hours, including early mornings and Saturdays.
On a day-to-day basis, this means you will:
Appointment Management (Core Responsibility)
Monitor in-bound appointment booking requests via email and internal system
Assign appointments to rostered clinicians based on:
Language requirements
Clinician availability and capacity
Confirm appointments independently using the in-house CRM system
Ensure all bookings are confirmed within defined SLAs
Enquiry Acknowledgement & Routing
Acknowledge in-bound user or clinician enquiries within defined SLAs
Route enquiries to the appropriate WhiteCoat internal teams for follow-up
Track and ensure handovers are clear and complete
Secondary Responsibilities
Flag unusual cases, edge scenarios, or capacity issues to the in-market lead
Make a Real Impact: Opportunity to contribute to a leading digital health company's growth in Vietnam. Ideas are valued in an industry vital to everyone.
Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.
Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Social insurance and leave provisions such as 14 days annual leave, family care leave, and paid sick leave.
If you believe you have what it takes to excel in this role, we would love to hear from you. Join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!
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