Key Facts

Remote From:

Estonia

Full time

English

Hard Skills

Order Management Shopify Catalogues Inventory Management Product Management Vendor Management Shipment Coordination Web Maintenance Daily Production Reports Product Naming Help Desk Support Facebook Instagram Marketing Online Communication Organizational Structure

Other Skills

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Google Sheets
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Microsoft Excel
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Record Keeping
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Professionalism
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Non-Verbal Communication
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Multitasking
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Time Management
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Detail Oriented
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Prioritization

Roles & Responsibilities

Prior experience as a Virtual Assistant, Customer Support Rep, or eCommerce Assistant
Shopify experience (product listing, store admin, basic order/inventory management)
Strong written and verbal communication skills (comfortable on calls)
High attention to detail and ability to follow SOPs

Requirements:

Monitor and respond to incoming emails, calls, and messages promptly and professionally; escalate issues when needed
Manage Shopify admin tasks: product uploads/updates (titles, descriptions, variants, pricing, SKUs, tags), collections, inventory updates, and image handling to ensure accurate product pages
Provide basic customer support: order status, shipping updates, returns/exchanges; maintain organized records of conversations, follow-ups, and action items
Assist with basic order management and coordination with fulfillment/shipping; share regular updates on inbox volume and store task progress; support sales, website maintenance, and coordination with content providers and third-party services

Job description

Were hiring a Part-Time Virtual Assistant to handle incoming communications (emails/calls/messages) and support day-to-day Shopify store management, including product listings and basic store admin tasks. The ideal candidate is responsive, organized, detail-oriented, and comfortable working in Shopify.

Key responsibilities:

Monitor and respond to incoming emails promptly and professionally
Handle inbound calls (answer/return calls), take clear messages, and escalate issues when needed
Provide basic customer support: order status, shipping updates, returns/exchanges, product questions
Maintain organized records of conversations, follow-ups, and action items
Manage Shopify admin tasks: product uploads/updates (titles, descriptions, variants, pricing, SKUs, tags), collections, and inventory updates
Upload/edit product images and ensure product pages are accurate and well-formatted
Assist with basic order management (review orders, flag issues, coordinate with fulfillment/shipping as needed)
Share regular updates (daily/weekly) on inbox volume, unresolved issues, and completed store tasks
Assist employer with various tasks relating to sales, website maintenance, shipping, internal records (excel spreadsheets stored on Goggle Drive), communication with content providers and other third part service providers.
Familiar with basic management of Instagram, Facebook and Pintrest.

Requirements:

Prior experience as a Virtual Assistant, Customer Support Rep, or eCommerce Assistant
Shopify experience (product listing, store admin, basic order/inventory management)
Strong written and verbal communication skills (comfortable on calls)
High attention to detail and ability to follow SOPs
Ability to multitask and handle separate projects simultaneously
Strong organization, time management, and ability to prioritize tasks independently
Reliable internet connection and a quiet workspace during working hours

Other Details: