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Training Coordinator

World Insurance Associates

Job description

Overview
World Payroll & HR (WPHR), a leading payroll service bureau and reseller of the UKG Ready platform, delivers comprehensive payroll, HRIS, and HCM solutions to small and mid-sized businesses across the United States. Our commitment to excellence and innovation ensures our clients receive best-in-class service and technology.
The Training Coordinator plays a pivotal role in ensuring that both internal staff and clients are equipped with the knowledge and skills necessary to effectively utilize WPHR’s systems and services. This role is responsible for developing, delivering, and managing training programs that support operational excellence and client satisfaction.

Job Summary
The Training Coordinator is responsible for designing and implementing training initiatives that support the onboarding and continuous development of employees and clients. This role requires strong communication skills, instructional design capabilities, and a deep understanding of payroll and HR systems, particularly UKG Ready. The Training Coordinator will collaborate with internal teams to identify training needs and deliver engaging learning experiences.

Responsibilities:
  • Design and deliver training programs for internal staff and clients on payroll, HRIS, and HCM systems, with a focus on UKG Ready.
  • Develop training materials including manuals, guides, presentations, and e-learning modules.
  • Coordinate onboarding training for new hires and ensure timely completion of required learning paths.
  • Conduct live training sessions, webinars, and workshops to support system adoption and operational efficiency.
  • Assess training effectiveness through feedback, assessments, and performance metrics.
  • Maintain a training calendar and manage scheduling, logistics, and communication for training events.
  • Collaborate with subject matter experts to update training content based on system changes and business needs.
  • Support cross-functional initiatives by providing training and documentation for new processes and tools.
  • Ensure training programs align with compliance requirements and industry best practices.
  • Provide one-on-one coaching and support to employees and clients as needed.
  • Release Notes Review: Partnering with the different teams with the review of UKG Ready release notes, identifying potential impacts, and ensuring seamless integration into our existing systems.
Qualifications:
  • 3+ years of experience in training coordination, instructional design, or related field.
  • Experience with payroll and HR systems, preferably UKG Ready.
  • Strong presentation and facilitation skills, with the ability to engage diverse audiences.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Bachelor’s degree in human resources, Education, Business, or related field (preferred).
  • Knowledge of adult learning principles and training evaluation methods.

Equal Employment Opportunity 
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 
 
To Executive Search Firms and Staffing Agencies
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department. 

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