Customer Service Representative

This is a remote position.

Our client is looking for a CSR (Customer Support Representative) to join their team and deliver exceptional support across phone and digital channels. They operate within the e-commerce and marketplace space and have experienced steady growth in recent years by enhancing their customer experience and expanding vendor partnerships.

This role is highly customer-facing and hands-on, serving as the first point of contact for both buyers and vendors. The ideal candidate is proactive, detail-oriented, and thrives in fast-paced environments where communication and problem-solving are key.

Responsibilities

• Manage inbound support calls, ensuring every interaction is handled with professionalism, empathy, and efficiency
  
• Return missed calls and voicemails promptly to maintain a high level of responsiveness
  
• Create, monitor, and resolve support tickets using HubSpot or a similar CRM system
  
• Follow up via email to ensure timely and satisfactory issue resolution
  
• Coordinate with vendors to address order-related concerns and escalations
  
• Support both B2C and B2B customers throughout the purchasing journey
  
• Communicate clearly with vendors to ensure accurate updates and issue resolution
  
• Identify recurring issues and share insights with internal teams to improve processes and customer experience
  

Requirements

• Previous experience in a phone-based customer support role
  
• Fluent in English and Spanish, both written and spoken
  
• Availability to work within Mountain Time (MT) or Pacific Time (PT) business hours
  
• Experience managing support tickets in HubSpot or a similar CRM
  
• Ability to handle high-volume support environments with accuracy and composure
  
• Strong communication skills, both verbal and written
  
• Highly organized with strong attention to detail and multitasking ability
  

Qualifications

• Experience in e-commerce or marketplace environments is a plus
  
• Background supporting both B2C and B2B customers
  
• Familiarity with DialPad or similar calling platforms
  
• Exposure to automotive, parts, or salvage industries is beneficial
  

Benefits