Key Facts

Remote From:

Full time

Greek, English

Hard Skills

LiveChat Help Desk Support User Feedback Online Communication Productivity Improvement Product Knowledge Regulatory Compliance Positive Psychology

Other Skills

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Customer Service
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Analytical Skills
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Multitasking
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Detail Oriented
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Quality Assurance
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Computer Literacy
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Problem Solving
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Communication
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Relationship Building
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Active Listening
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Willingness To Learn
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Social Skills

Roles & Responsibilities

Native Norwegian language skills (speaking and writing) and fluent English (B2).
Experience in customer support is a plus but not required.
Basic computer skills with the ability to multitask.
Strong analytical and problem-solving skills with attention to detail and excellent communication (phone, listening, writing).

Requirements:

Provide top-tier support to customers via phone, email, and chat on a range of issues.
Deliver accurate, complete information using proper procedures and guidelines.
Build relationships with customers through courteous, professional communication and active listening.
Meet or exceed customer service quality goals, compliance regulations, and productivity targets while delivering a positive customer experience.

Job description

We Offer

Get 2 extra salaries per year (total of 14 salaries)
Performance bonuses
Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
Relocation package (flight, airport pickup, and hotel for 2 weeks)
Private health package
Real estate agent on our account to help you find an apartment
Assistance in opening a Greek bank account and help with all paperwork

About the Company

The company you will be working for is a global leader in customer service experience, and no matter where you work in the company, you will be part of the family. Our client employs around half a million workers across Europe. They provide customer service for some of the biggest brands in the world, such as Netflix, Audi and Microsoft. We are looking for individuals with experience in customer service and handling customers in various contexts. You will receive comprehensive training in product knowledge, customer service, and technology during your first four weeks. After this period, you will be answering questions and addressing the concerns of customers via phone, email, and chat.

The job

You will have different tasks and customer management every day. It is a diverse job where there is always a customer in need of your assistance or a case that requires your solutions. Therefore, it is important that you are a problem-solving individual with a positive attitude.
Your daily work will include tasks like these:

Provide the highest level of support to our customers via phone and email on a range of issues
Give accurate, valid, and complete information by using the proper procedures
Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
Create a fantastic customer experience that people value and we are proud of
Be responsible for following the direction of the management and providing feedback

Your qualifications

💭 You speak and write Norwegian at a native level and you are fluent in English (B2).
🎓 Experience in customer support is a plus but not a must.
💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.
💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver. Excellent Analytical and problem-solving skills with strong attention to detail.
🥇 Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills. You have good interpersonal relationship building skills.