Transmission Lead

• Minimum 12-15 years of experience in working with OEM or Tier 1 mobile service providers carrying out responsibilities in network operation centre

• Minimum 4-5 years experience in customer facing role. Presenting NOC Performance.

• Experience of 4-5 years in Managing Team of 50+ Engineers

• Should have strong knowledge and skill to handle customer Technical/process related queries.

• Working experience of B2B customer environment and its processes

• Higher understanding of telecom domain 2G/3G/LTE/5G.

• Hands on experience in technologies of TX -SDH, DWDM, OTN Network & operations is a must.

• Managing Fault Management of Transmission.

• Should have basic understanding of mobile backhaul network on MPLS, Ethernet.

• Experience working with customers to diagnose a problem, and work toward resolution

• Experience in working on various Vendor platforms NMS/EMSs like Huawei, Alcatel, ,Adva,Ericsson,Nokia etc.

• Must have experience in transmission circuit provisioning and optimization activities .

• Self- motivated and cool headed to manage customer escalation.

• Develop and execute improvement actions to achieve SLAs.

• Good understanding of change and Problem management

• Strong analytical and troubleshooting skills.

• Able to easily communicate complex concepts and instructions to non-technical end-users

• Possess knowledge and understanding of network designs and concepts

• Needs to have strong written and verbal communication skills

• Bilingual – Spanish and English Language proficiency is must

Responsibilities

1. SPOC for NOC Operations which include mainly TX,RAN and Technical Help Desk

2. Handle Customer Escalations & expectations, Prepare & execute improvement plan to meet the SLA’s

3. Identify scenario for knowledge Transfer/Competence building, Track the progress

4. SME for Transmission Network to ensure smooth operation.

5. Support Service Manager in SLA/KPI mitigation or sign off

6. Bridge Gap between NOC teams and Customer expectations

7. Participate and contribute to Governance meeting with Internal and External Stake holders

8. Responsible for Postmortem reports, its review and action point implementation.

9. Achieve Network KPI, suggestions for improvement.

10. Support automation implementation to bring efficiency

Location – Mexico City. Mexico

Education – BTech in ECE/CS/Telecom

Certifications - CCNA

Advanced English