Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Customer Success Management SQL (Programming Language) Business Intelligence Tools User Feedback Data Presentation Business Communication Data Integration Data Wrangling Analytics Customer Analysis Account Management Analytics Data Visualization Decision Support Systems Process Engineering Stakeholder Communications Product Analytics Product Roadmap Management

Other Skills

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Microsoft Excel
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Collaboration
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Adaptability
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Communication
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Entrepreneurship
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Analytical Thinking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

2-7 years of experience in high-rigor environments such as strategy consulting (McKinsey/Bain/BCG), investment banking, or BizOps at a high-growth startup
Analytical proficiency in Excel, SQL, and BI tools (Tableau/Power BI) with a demonstrated ability to translate data into compelling narratives
Entrepreneurial energy with a radical ownership mindset, thriving in less-structured environments where processes are built from zero

Requirements:

Lead pilot programmes with major bank stakeholders, conducting weekly reviews and translating usage data into clear expansion strategies
Act as the voice of the customer by identifying friction points and surfacing structured feedback to shape the product roadmap
Analyze messy, multi-source datasets to extract signals and create narratives that inform high-stakes decision-making for partners

Jack & Jill

About Jack & Jill

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network. Head to website and have a chat with us, we're always online.

Founded: 2018

Company size: 1 - 10

Website LinkedIn See all jobs →

Job description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Job Title: Commercial Associate (Customer Success & Analytics)

Salary: £40k-£60k + Equity

Company Description: Tunic Pay - VC-backed fintech stopping scams through an AI-powered investigation layer for real-time payments.

Job Description:
Join a high-calibre GTM team at the ground floor to build Tunic Pay’s customer success and analytics motion from scratch. You will sit at the intersection of product and data, working directly with major UK banks to lead pilots, analyze adoption patterns, and translate complex data into expansion strategies that stop financial crime.

Location: London, UK

Why this role is remarkable:

Work directly with founders who have previously raised $130M+ (Index, Kleiner Perkins) and built teams of 100+ across three continents.
Join a Series A pre-empted startup already deployed with the UK’s largest banks and expanding globally to secure 3.6 trillion annual payments.
Gain massive ownership as a "human accelerant" in a lean team of veterans from Palantir, Monzo, Cloudflare, and Wise.

What you will do:

Lead pilot programmes with major bank stakeholders, running weekly reviews and synthesizing usage data into clear expansion strategies.
Act as the voice of the customer by identifying friction points and surfacing structured feedback to shape the product roadmap.
Dig through messy, multi-source datasets to extract signals and create narratives that drive high-stakes decision-making for partners.

The ideal candidate:

Has 2-7 years of experience in high-rigour environments like strategy consulting (McKinsey/Bain/BCG), investment banking, or BizOps at a high-growth startup.
Is an analytical powerhouse proficient in Excel, SQL, and BI tools (Tableau/Power BI) with a talent for turning data into compelling stories.
Possesses entrepreneurial energy and a "radical owner" mindset, thriving in less structured environments where they must build processes from zero.

Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.