Key Facts

Remote From:

Latin America

Full time

Expert & Leadership (>10 years)

70 - 74K yearly

Portuguese

Hard Skills

Service Component Architecture Multi-Agent Systems ServiceNow Information Technology Management Strategic Roadmaps Intelligent Automation Global Project Management Decision Support Systems Strategic Management Customer Relationship Management Enterprise Application Software Technical Leadership Solution Architecture Risk Management ServiceNow Business Process Automation Security Operations (SecOps) Stakeholder Communications Continuous Training

Other Skills

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Collaboration
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Communication
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Adaptability
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Proactivity
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Detail Oriented
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Relationship Building

Roles & Responsibilities

10+ years of experience with ServiceNow.
Certified Technical Architect (CTA) or equivalent.
Expertise across ServiceNow modules: ITSM, SecOps, IRM, ITOM, SPM, and CSM.
Fluent Portuguese (mandatory) with experience designing/working with Agentic AI systems and AI-driven automation in enterprise platforms (preferably ServiceNow).

Requirements:

Lead architecture, design, and implementation of ServiceNow solutions across multiple modules.
Own end-to-end solutioning for enterprise workflows, ensuring scalability and best practices.
Collaborate with stakeholders to define technical strategy and roadmap; provide technical leadership across ITSM, SecOps, IRM, ITOM, SPM, and CSM.
Design and implement advanced automation and AI-driven workflows; contribute to Agentic AI solutions within ServiceNow ecosystems.

Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent ServiceNow Architect (CTA) & Agentic AI Expert, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Lead architecture, design, and implementation of ServiceNow solutions across multiple modules.
Own end-to-end solutioning for enterprise workflows, ensuring scalability and best practices.
Collaborate with stakeholders to define technical strategy and roadmap.
Provide technical leadership across ITSM, SecOps, IRM, ITOM, SPM, and CSM.
Design and implement advanced automation and AI-driven workflows.
Contribute to the development and integration of Agentic AI solutions within ServiceNow Ecosystems.

Requirements:

10+ years of experience with ServiceNow.
Certified Technical Architect (CTA) or equivalent experience.
Strong expertise in multiple ServiceNow modules: ITSM (IT Service Management), SecOps (Security Operations), IRM (Integrated Risk Management), ITOM (IT Operations Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management)
Proven experience leading large-scale, enterprise-level implementations.
Strong understanding of workflow automation and platform architecture. Agentic AI Requirements (New Ask)
Experience designing or working with Agentic AI systems.
Knowledge of AI-driven automation, orchestration, and decision-making systems.
Familiarity with integrating AI into enterprise platforms (preferably ServiceNow).
Fluent Portuguese (mandatory).
Strong communication and stakeholder management skills.
Experience working with global teams and enterprise clients.
Ability to work in fast-paced, high-demand environments.

It´s a Plus:

Experience with AI/ML frameworks and LLM integrations.
Additional ServiceNow certifications.
Experience in nearshore or global delivery models.

Compensation:

The Salary range offered for this position varies from (USD) $5,800 - $6,200 per month, depending on seniority and skillset.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!