Key Facts

Remote From:

Germany

Full time

Mid-level (2-5 years)

German, English

Hard Skills

Other Skills

•
Systems Thinking
•
Analytical Skills

Roles & Responsibilities

3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk and Jira)
REST API literacy (endpoints, payloads, authentication basics)
Basic Python skills for automation, validation, or scripting

Requirements:

Operate, configure, and optimize customer-facing chatbots and AI agents
Translate business processes into structured prompts, decision trees, and automation workflows
Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
Manage APIs and system integrations, ensuring smooth data flow and automation readiness

Sport Alliance GmbH

Information Technology & Services

About Sport Alliance GmbH

LEADING THE EVOLUTION OF FITNESS We make it easier for people to access sport by digitalizing the fitness industry. As the market leader in Germany, we rely on the state-of-the-art technologies and methods to create a cloud-based platform that can map all relevant business processes from independent gyms to international chains. Building on this, we have created a unique ecosystem of innovative products and services in the areas of ERP solutions, fintech, mobile apps and lead generation. The Sport Alliance group consists of Magicline, Finion, and MySports. Our offices in Hamburg and Kraków are located in the heart of the city centre. Around 300 colleagues are working on new ideas and solutions to lead the industry into the future.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 201 - 500

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Job description

Excited by the power of AI to transform customer interactions? Join our team to take ownership of intelligent chatbots and AI agents, building and optimizing solutions that make experiences smarter, faster, and more seamless.

Your position in our team

Operate, configure, and optimize customer-facing chatbots and AI agents

Translate business processes into structured prompts, decision trees, and automation workflows

Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging

Manage APIs and system integrations, ensuring smooth data flow and automation readiness

Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows

Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process

Your profile

3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems

Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)

REST API literacy (endpoints, payloads, authentication basics)

Strong analytical and systems thinking skills with the ability to simplify complex workflows

Clear documentation skills and ability to communicate with technical and non-technical stakeholders

Basic Python skills for automation, validation, or scripting

Fluent English (C1–C2) is required

Nice to have:

Familiarity with AI-based ticket classification

Experience with webhook configurations

Knowledge of LMS platforms

Experience working in GDPR-aware environments

German language (B1–C2)

Your benefits with us

30 Days Annual Leave Enjoy 30 days of paid annual leave to rest, recharge, and balance your work and personal life.

Move Republic Program Earn points for being active and exchange them for vouchers.

Personal Trainer Support Get expert advice on nutrition, training plans, and wellness through consultations and group classes with our professional coach team.

On-site Gym in Hamburg Stay active with access to our fully equipped company gym, available exclusively for our employees.

Access to Udemy Take unlimited courses to develop your skills and knowledge, both professionally and personally, at your own pace. Deutschland-

Ticket Subsidy Commute affordably – we cover part of your ticket cost.

Flexible Working Hours Adjust your schedule to fit your lifestyle.

Employee Discounts Access top deals in Germany and Austria via our benefits portal.

Ready to apply?

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