Company: Distro (distro.io)
Location: Remote (South America)
Experience: Minimum 2+ years in Customer Success
Language Requirement: Full professional fluency in English (written and spoken)
About Distro:
• Distro is a modern hiring and recruitment platform designed to help staffing teams and employers source, evaluate, and place talent faster and smarter.
• Our platform serves enterprise and mid-market clients to manage high-volume hiring workflows, ensuring recruitment is seamless, efficient, and data-driven.
Role Overview:
• Position: Customer Success Analyst
• Location: South America (Remote)
• You'll be the primary client contact, ensuring customers realize full value from the Distro platform.
• Role requires speed, critical thinking, empathy, and precise communication.
• Perfect English fluency is required to support a global client base.
Key Responsibilities:
• Manage a portfolio of enterprise and mid-market accounts as a trusted advisor.
• Drive customer retention and uncover opportunities to expand services within existing accounts.
• Guide clients through technical onboarding and integration of Distro into their HR tech stack.
• Anticipate and solve client issues proactively to maintain excellent user experience.
• Communicate clearly and professionally, supporting clients through platform updates and workflow improvements.
• Collaborate with engineering and product teams to convert customer feedback into platform enhancements.
Qualifications:
• Minimum 2 years in Customer Success or Account Management.
• Experience in HR technology, recruitment, or staffing is a strong plus.
• Familiarity with Applicant Tracking Systems (ATS) and hiring workflows.
• Exceptional English skills, capable of leading meetings and drafting complex documents.
• Tech-savvy with the ability to troubleshoot software and explain technical concepts to non-technical users.
• Highly organized, able to work independently in a remote and fast-paced environment.
Why Join Distro?
• Work with a high-performing team in a remote-first culture valuing clean systems and human-centered communication.
• Play a key role in scaling a platform transforming the hiring process for companies.
• Enjoy flexibility and contribute remotely from South America.
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