Operations Administrator (*Remote)

*NOTE: This role is a remote position but you must reside in the Houston, Texas area and be available for onsite monthly meetings/training.

“A Day in the Life”

As an Operations Administrator, this person will be involved in a wide range of tasks aimed at ensuring that the operational aspects of our company run smoothly. In this role you will collaborate with sales representatives, operations team, vendor partners, project managers and coordinators and others. 

“What You’ll Do”

• Meet the expectations and requirements of internal and external customers
• Establish and maintain effective relationships with customers and gain their trust and respect
• Assists the contract review and approval process by working with sales, management, legal, and customers to obtain executed contracts in a timely manner; responsible for obtaining approval and maintaining contract files in accordance with Company policies and procedures
• Facilitate the credit approval process by working with the credit analyst and negotiating with customer on additional credit requirements
• Obtain documentation (contracts, certificates of insurance, licensing, etc.) to set up new vendors and ensure existing vendors meet Company requirements
• Work with clients and management on lease extensions and negotiates rate increases
• Coordinate the execution of lease transferals; work with current lessee and prospective lessee to negotiate new contract terms and ensure a seamless and timely transition
• Facilitate federal and state submittals/permits/requirements for the region.
• Prepare and execute lease extension documents for current customers 
• Facilitate the purchase of buildings for current customers wishing to purchase their leased units 
• Prepare documentation for changes in rental rate; work closely with Operations, Sales and Billing to ensure customer’s billing is correct following modification to the original lease       
• Obtain approvals and code invoices for payment
• Manages the ReRent invoices and consolidation for the region
• Administrative support for sales, operations, and management
• Greeting visitors and answering phones in a friendly and professional manner
• Back up and support for the region’s operations
• Filing
• Assisting with special projects, such as process improvements
• Performs other duties as assigned

“Must Haves”

• Experienced in customer service, heavy phone call volume, administrative and clerical procedures 
• Exceptional written and verbal communication skills
• Demonstrated ability to provide outstanding customer service
• Strong work ethic, positive attitude, and professional demeanor
• Ability to perform well in a fast-paced setting
• Ability to stay organized while navigating multiple applications and processes
• Strong organizational and administrative skills
• Competency in Microsoft applications including Word, Excel and Outlook
• Able to work well as part of a team, helping out with various tasks as required

“Nice to Haves"

• Bilingual in Spanish a plus 

Special Considerations:

• Extended periods of time sitting and working on a computer

“Perks”

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter! 
• We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!  
• We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! 
• We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
• We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! 

Flexibility & Evolving Responsibilities

This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

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