T3 Operations Specialist — Compute & OS (PID9059)

This is a full-time contract position offering a daily rate. The role provides Tier-3 operational ownership for storage products within an on-premises production platform, ensuring high availability and performance for mission-critical business applications.

Fluent German and English (C1 level) are required.

Only occasional onsite visits in Germany.

Responsibilities

• Storage Product Ownership: Provide Tier-3 ownership for storage services, including file, block, and object storage (S3-like concepts), and ensure operational readiness for all storage-related changes.
  

• Incident & Troubleshooting: Handle complex incidents and perform deep root cause analysis to drive permanent fixes and preventive measures within the storage infrastructure.
  

• Kubernetes Integration: Manage and troubleshoot storage integration within Kubernetes environments, focusing on CSI driver concepts and the PV/PVC lifecycle.
  

• Automation: Reduce operational toil by automating standard tasks such as capacity checks, validation procedures, and provisioning workflows.
  

• Operational Readiness: Validate deployment artifacts and enforce quality assurance measures, including documented standard operating procedures and successful test reports.
  

• Stability & Monitoring: Maintain monitoring and alerting coverage, performance baselines, and hardening strategies for storage services across multi-tenant environments.
  

• Security & Compliance: Implement logging strategies to support audit requirements and perform routine security scans to remediate identified vulnerabilities.
  

• Senior-level professional with 5+ years in IT storage operations or platform operations in mission-critical environments.
  

• Expert knowledge of storage types (File, Block, Object) and protocols such as NFS and S3-like services.
  

• Proven experience with storage virtualisation in enterprise environments.
  

• Strong understanding of Kubernetes storage integration and CSI driver troubleshooting.
  

• Demonstrated leadership in Incident, Problem, Change, and Release governance.
  

• Technical proficiency with observability tools such as Prometheus, Grafana, Mimir, or Loki.
  

• Familiarity with GitOps and Infrastructure as Code (IaC) concepts (Terraform, OpenTofu, ArgoCD) for governing deployment standards.
  

• Experience with ITSM toolsets including Jira Service Management (JSM), Jira, and Confluence.
  

• Proficiency in both speech and writing in English (at least C1).
  

• Proficiency in both speech and writing in German (at least C1).
  

• Eligibility Residency in the EU, EEC, UK, or Switzerland.