Collections Representative

Location Address:

6160 Summit Dr N
Brooklyn Center, MN 55430-2118


Date Posted:

March 23, 2026

Department:

81060650 Solution One

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour, day shift
• No weekend rotation

Job Description:

This position is responsible for initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels patients on financial assistance programs.

Principle Responsibilities

• Coordinates payment resolution on unpaid accounts.
  • Contacts patients to discuss and resolve outstanding balances.
  • Obtains and processes payments.
  • Collaborates with patients to create payment arrangements.
  • Counsels patients on financial assistance programs.
  • Verifies payments and adjustments have been received and posted.
• Maintains and supports customer accounts and inquiries.
  • Receives and resolves calls from patients, insurance companies, attorneys, and departments.
  • Ensures correct billing by addressing accounts with incomplete or missing information.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2 to 5 years of experience in a call center, medical, insurance, or collections or

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree in business, healthcare, or related field
• 2 to 5 years of experience in Revenue Cycle Management

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. 

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.  

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.  

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.