City/State

Work Shift

Overview:

Customer Service Representative I

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Provide quality service and customer satisfaction through effective communication and education.

Education

• High School Diploma or equivalent Name of Degree (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• High School Diploma
• 2 years of Customer Service
• Previous Data Entry experience
• Call Center or higher volume Communication experience
• Must be able to report to either Martha Jefferson or Rockingham Memorial in event of power/internet loss from remote location (1 hour to report to on site location)

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.